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Message 1 of 11

Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

I am getting very poor service after 5 phones about my incident 1403**-******.  The staff cannot understand my problem even though I have explained in clear technical detail.  Basically a firmware update has caused my BT Home Hub 3 to have very slow management web interface and fails to handle DNS queries.  It connects to the Internet Fine.

 

The Home Hub has been rebooted and reset many times and no improvement.

 

Help BT.

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Message 2 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

My firmware is :-

 

Current firmware:Version 4.7.5.1.83.8.94.1.37 (Type A)
Last updated:16/03/14
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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

For your own security please delete your vol number as this is a public forum


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Distinguished Sage
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Message 4 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Contributor
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Message 5 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

I have the same problem. Have been working on it for days until I put my old HH3 on my network and hey presto DNS working correctly on my LAN and 100% faster on my WAN.
Then noticed the different firmware levels between the routers. My old router won't work with airplay but I suppose its the worst of the 2 evils. How do I switch off firmware updates, so I can return my old router to service and not end up back in the same boat again with a forced BT firmware update.
I should of listened at the start and not used the HH but you live and learn and my contract hasn't got long left to run so if I can't get it sorted its not the end of the world this time
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Newbie
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Message 6 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

Hello, I am also seeing the same issue.  This has started to happen since the latest Firmware update and I am now getting a little annoyed that it is adversly effecting my service.  Any update from BT as to whether they intend to clear up the mess they have forced upon us?

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Message 7 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

Welcome to the forum Gimpoid,
Take a look around the forum & you will see this kind of thing is typical BT customer service.
This thing has really alarmed me when I started to do a little research. I can't believe the amount of risk I have been exposed to with the ports left open for BT to do as they please with my router !!
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Message 8 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

I have been DNS having problems with two Chromebooks accessing the internet ever since the latest firmware upgrade to my HH3 on 15 March - calls to BT went over their heads they just blamed it on the Chromebook as no other devices were having problems despite the fact that I made it clear that the problem only started after the latest upgrade - the muppet dealing with the problem even went as far as to say that BT does not support more than 6 devices connected to the hub at anyone time.

 

I found that the DNS problem does not affect you if you switch from the HH to BT FON even when you are on your own network.

 

I finaly got round the problem on the chromebooks by going into the settings page on the Chromebook, opening the HH3 settings and selecting  the option to use 'Google name servers' from the 'Network' tab.

 

It has long been an issue for me that the HH3 does not allow me to set my own choice of DNS unless I subscribe to a Dynamic DNS provider from their list - I prefer to use Open DNS to control my network as it allows me to filter out content across the whole network but to do this I would need to replace the HH and that would mean I would lose the Vision service

 

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

Subscribing to Dynamic DNS would not help you.

 

BT now have their own network based Parental Controls that work on all devices.
See http://bt.custhelp.com/app/hub/c/346,6679

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Message 10 of 11

Re: Home Hub 3 Firmware update stops DNS queries and management web page is very slow.

I've got exactly the same problem with my chromebook on the latest home hub firmware version (same as quoted below).

 

It is having problems with DNS connection : failing the DNS test on the chromebook when you 'diagnose' although it is sporadic ...often problematic when newly turned on but then will randomly work again for a few hours and then go funny again.

 

I don't want to use the "use google name servers" fix on the connection because it looks like I would have to turn off BT parental controls in order to make that work (BT blocks use of alternate name servers when parental controls are switched on).

 

Grrrr - very frustrated: has anyone else found any fixes? It just affects the chromebook although when it starts to go funny then the pc etc often also get page load errors at the same time.

 

Thanks

 

Paul

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