I am getting very poor service after 5 phones about my incident 1403**-******. The staff cannot understand my problem even though I have explained in clear technical detail. Basically a firmware update has caused my BT Home Hub 3 to have very slow management web interface and fails to handle DNS queries. It connects to the Internet Fine.
The Home Hub has been rebooted and reset many times and no improvement.
My firmware is :-
|Current firmware:||Version 22.214.171.124.126.96.36.199.37 (Type A)|
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
Hello, I am also seeing the same issue. This has started to happen since the latest Firmware update and I am now getting a little annoyed that it is adversly effecting my service. Any update from BT as to whether they intend to clear up the mess they have forced upon us?
I have been DNS having problems with two Chromebooks accessing the internet ever since the latest firmware upgrade to my HH3 on 15 March - calls to BT went over their heads they just blamed it on the Chromebook as no other devices were having problems despite the fact that I made it clear that the problem only started after the latest upgrade - the muppet dealing with the problem even went as far as to say that BT does not support more than 6 devices connected to the hub at anyone time.
I found that the DNS problem does not affect you if you switch from the HH to BT FON even when you are on your own network.
I finaly got round the problem on the chromebooks by going into the settings page on the Chromebook, opening the HH3 settings and selecting the option to use 'Google name servers' from the 'Network' tab.
It has long been an issue for me that the HH3 does not allow me to set my own choice of DNS unless I subscribe to a Dynamic DNS provider from their list - I prefer to use Open DNS to control my network as it allows me to filter out content across the whole network but to do this I would need to replace the HH and that would mean I would lose the Vision service
I've got exactly the same problem with my chromebook on the latest home hub firmware version (same as quoted below).
It is having problems with DNS connection : failing the DNS test on the chromebook when you 'diagnose' although it is sporadic ...often problematic when newly turned on but then will randomly work again for a few hours and then go funny again.
I don't want to use the "use google name servers" fix on the connection because it looks like I would have to turn off BT parental controls in order to make that work (BT blocks use of alternate name servers when parental controls are switched on).
Grrrr - very frustrated: has anyone else found any fixes? It just affects the chromebook although when it starts to go funny then the pc etc often also get page load errors at the same time.