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adamz946
Contributor
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Message 1 of 3

Home Hub 3 Gigabit Port/Ethernet 4 Not Working

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Just before christmas time the gigabit ethernet port on my home hub 3 stopped working.

I tried other cables and there is no connection whatsoever between the gigabit port and other devices, but the other three ethernet ports work fine?

 

I had it so a cable went from the gigabit port to a gigabit switch which then distributes around the house.

Obviously i'm now using the standard 10/100 ports on the home hub 3 which is fine as the only wireless devices (which would go through the gigabit to the home server) is a laptop.

 

I was just wondering what would cause this single port to stop working, and if there is a possible fix or if i need to get a replacement hub?

 

Cheers.

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Keith_Beddoe
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Message 2 of 3

Re: Home Hub 3 Gigabit Port/Ethernet 4 Not Working

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Try a factory reset of the home hub 3, and if it still does not work, all you can do is ring the helpdesk, and ask for a replacement.

 

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adamz946
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Message 3 of 3

Re: Home Hub 3 Gigabit Port/Ethernet 4 Not Working

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Thanks, have tried factory reset and it still don't seem to be getting a connection on that port so i'll ring up at some point.

 

Thanks for the reply.

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