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dazzybabe
Contributor
1,104 Views
Message 1 of 9

Home Hub 3/Openreach Modem

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Hi guys

 

I've recently placed my Infinity order and am currently awaiting for my equipment to be delivered on Tuesday.

 

I'm wondering if everything's correct as I'm reading on here that I need both the Home Hub AND the Openreach modem? Is this right? The reason I ask is because my account's dispatch note just mentions that the Home Hub has been dispatched with no mention of an Openreach Modem?

 

If somebody could please clarify then that would be great.

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8 REPLIES 8
Gaz_Hunter
Aspiring Contributor
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Message 2 of 9

Re: Home Hub 3/Openreach Modem

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The engineer will have the modem with him 🙂
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dazzybabe
Contributor
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Message 3 of 9

Re: Home Hub 3/Openreach Modem

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Is that a definate or a guess? lol. I'm worrying way too much, I know 😕

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jamjar62
Expert
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Message 4 of 9

Re: Home Hub 3/Openreach Modem

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Well my brother use to work for B.T ( 40 years service ) but retired now ,he work on Open Reach for the last year up till December 2011 and he told me the Engineer carrys the Modems on his Vans and as stated they bring the modem with them .Its just the Home Hub they post to you 🙂

JamJar62
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McGrath1982
Expert
1,089 Views
Message 5 of 9

Re: Home Hub 3/Openreach Modem

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You should get your HH3 in the post 2day's before the engineer comes. He will bring the OR modem and install Infinity on the day BT give you.

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jamjar62
Expert
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Message 6 of 9

Re: Home Hub 3/Openreach Modem

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Well my brother use to work for B.T ( 40 years service ) but retired now ,he work on Open Reach for the last year up till December 2011 and he told me the Engineer carrys the Modems on his Vans and as stated they bring the modem with them .Its just the Home Hub they post to you
JamJar62
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dazzybabe
Contributor
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Message 7 of 9

Re: Home Hub 3/Openreach Modem

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Excellent, thank you very much gentlemen! 🙂

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Gaz_Hunter
Aspiring Contributor
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Message 8 of 9

Re: Home Hub 3/Openreach Modem

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Not a guess...it should actually say in the bumph that BT send that the HH3 will be delivered and the engineer will have the Openreach modem with him.

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dazzybabe
Contributor
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Message 9 of 9

Re: Home Hub 3/Openreach Modem

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Cheers Gaz 🙂 Yeah the HH3 came today.
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