Hi Guys thanks for sending in your details.
@IceZaroth I tried calling you there but missed you. The Hub team would like to look into this further and I will call you again on Friday to discuss this.
@Sashka That's great I hope it stays stable too. The Hub team don't believe that your disconnections were related to the firmware update and it was likely a line problem. We'll continue to monitor for another few days but if you do notice further drops please post back here and let me know.
Sorry I missed your call like yourself im also at work and was busy, I will reconnect the HH5 tomorrow morning and will factory reset it now that its had the latest firmware update and see how it goes, since your phoning on friday I will know by then if its rebooting itself over and over again.
@IceZaroth sorry I missed you again, I can see the Hub 4 is still connected and stable. If you could reconnect it to see if its still disconnecting that would be great but I would ask that you don't factory reset it as this will clear the logs which the Hub team would need to see in order to investigate what's happening.
I am working over the weekend and can try and call tomorrow if that suits?
I also received the new update to my hub 5 type a. I wasn't sure if an update would get through as I front end the home hub 5 with a white openreach modem (long story but the repeating fault has gone since doing so).
The hub 5 has reset itself 3 nights now, but last night it didn't do it, so fingers crossed it does not happen again. The open reach modem I keep turned on all the time, I turn the hub off at night as that makes no difference since it is only used for a wireless connection.
At first I thought there was something wrong with my new 2017 Sony Android TV, as half way through a stream it went down and the last time this happened I was watching catchup TV, so thought it had got stuck.
Very odd as although I see the router go down and come back up as you would if doing a manual reset (I only use the router for the wireless part, since the open reach is the modem), the modem has never gone down itself, as it still shows a very good up time.
Is this new update just effecting the wireless signal in the router, since when it resets it still shows the same amount of up time? Since I turn it off nightly and it didn't happen last night, has this cured it, or is it best to shove a pen in the hole on the back and reset it, then just adjust the settings again?
Always something with BT when you receive an update 🙂
Looks like the HH5A Fiasco is over hub that was sent from BT hub team, who checked the hub before sending it out has been on now for 19+ hours with Zero drops, its a freakin miracle.
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ44916799|
|3. Firmware version:||Software version 18.104.22.168.22.214.171.124.2 (Type A) Last updated 18/07/17|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 19:33:14|
|6. Data rate:||20000 / 79995|
|7. Maximum data rate:||28204 / 83048|
|8. Noise margin:||9.9 / 6.8|
|9. Line attenuation:||7.9 / 9.7|
|10. Signal attenuation:||7.8 / 9.7|
|11. Data sent/received:||3.4 GB / 9.7 GB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||No|
|14. 2.4 GHz Wireless network/SSID:||BTHub5-7W6Z|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BTHub5-7W6Z|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||18:1e:78:27:06:b6|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:|