Home Hub 5 Gone Flakey

[NeilO]

Hi Guys thanks for sending in your details.

@IceZaroth I tried calling you there but missed you. The Hub team would like to look into this further and I will call you again on Friday to discuss this.

@Sashka That's great I hope it stays stable too. The Hub team don't believe that your disconnections were related to the firmware update and it was likely a line problem. We'll continue to monitor for another few days but if you do notice further drops please post back here and let me know.

Thanks

Neil

[IceZaroth]

Sorry I missed your call like yourself im also at work and was busy, I will reconnect the HH5 tomorrow morning and will factory reset it now that its had the latest firmware update and see how it goes, since your phoning on friday I will know by then if its rebooting itself over and  over again.

Thanks @NeilO

[NeilO]

@IceZaroth sorry I missed you again, I can see the Hub 4 is still connected and stable. If you could reconnect it to see if its still disconnecting that would be great but I would ask that you don't factory reset it as this will clear the logs which the Hub team would need to see in order to investigate what's happening. 

I am working over the weekend and can try and call tomorrow if that suits?

[Cbcarolyn]

We are exeriencing the same issue. All day resetting itself

[baz9375]

Having same issue. Software updated to 4.7.5.1.83.8.236.1.2 on 11th July and having constant drop outs since. Please please rollback the firmware. Was using HH5 with zero issues for few years until this firmware update.

[Craig_UK]

I also received the new update to my hub 5 type a. I wasn't sure if an update would get through as I front end the home hub 5 with a white openreach modem (long story but the repeating fault has gone since doing so).

The hub 5 has reset itself 3 nights now, but last night it didn't do it, so fingers crossed it does not happen again. The open reach modem I keep turned on all the time, I turn the hub off at night as that makes no difference since it is only used for a wireless connection.

At first I thought there was something wrong with my new 2017 Sony Android TV, as half way through a stream it went down and the last time this happened I was watching catchup TV, so thought it had got stuck.

Very odd as although I see the router go down and come back up as you would if doing a manual reset (I only use the router for the wireless part, since the open reach is the modem), the modem has never gone down itself, as it still shows a very good up time.

Is this new update just effecting the wireless signal in the router, since when it resets it still shows the same amount of up time? Since I turn it off nightly and it didn't happen last night, has this cured it, or is it best to shove a pen in the hole on the back and reset it, then just adjust the settings again?

Always something with BT when you receive an update 🙂

[outy]

Add me to the list of those affected by this crappy FW just got back to normal now its playing up good job BT don't test it before you release it yay 🙌

[IceZaroth]

@NeilO 

New HH5A Arrived today and is installed now, will leave it till monday and will find out if its stable now fingers crossed, Failed HH5A packed and will ship back on monday to the hub team.

[DanielS]

That's perfect @IceZaroth.

I'll let @NeilO know.

Thanks

DanielS

[IceZaroth]

Looks like the HH5A Fiasco is over hub that was sent from BT hub team, who checked the hub before sending it out has been on now for 19+ hours with Zero drops, its a freakin miracle.

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ44916799
3. Firmware version:	Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 18/07/17
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 19:33:14
6. Data rate:	20000 / 79995
7. Maximum data rate:	28204 / 83048
8. Noise margin:	9.9 / 6.8
9. Line attenuation:	7.9 / 9.7
10. Signal attenuation:	7.8 / 9.7
11. Data sent/received:	3.4 GB / 9.7 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No
14. 2.4 GHz Wireless network/SSID:	BTHub5-7W6Z
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-7W6Z
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	18:1e:78:27:06:b6
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0