Evening, all.
So at about 8pm tonight, our BT Infinity went offline - home hub 5 has a solid amber light despite several power cycles including a factory reset while on the phone to BT first line.
The hub event log shows constant PPPoE error timeouts - on average about one every 30s or so.
There were no faults reported in our area, but my wife mentioned seeing OpenReach working on our local cabinet this afternoon.
We have a BT engineer booked for Friday morning but from browsing the forum here this seems to be something that they are unlikely to fix - is this still the case?
If an engineer callout is unlikely to help, how do we escalate this to someone who actually can assist us?
Thanks.
