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Contributor
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Message 1 of 10

Home Hub 5 Slow wireless speeds ?

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Just gone from HH3 to HH5,i have devices which are AC wireless standard,I'm getting a link speed of between 390 to 433 mbps but doing a speedtest and i'm only getting nothing more than 12mb/s on the HH3 i always got between 25 and 45 mb/s and that was on the Wireless N standard,Anyone had any wireless speed problems with the HH5 ?

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Aspiring Contributor
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Message 2 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Are you sure your wireless card is connecting on 5GHz? I had to manually set mine to connect to 5GHz or else it'd try and connect on 2.4GHz.

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Message 3 of 10

Re: Home Hub 5 Slow wireless speeds ?

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I am having the same issue. Upgraded from HH3 to HH5. My iphone5 now only connects at about 8mbs compared to 20mbs on the HH3. One of the reasons I upgraded was the 5ghz compatibility and now my speed is slower than ever! The new hub is in exactly the same place as the old one and nothing else has changed. The HH5 has been installed since Friday if that makes any difference? Any advice would be gratefully received?

Cheers,
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Message 4 of 10

Re: Home Hub 5 Slow wireless speeds ?

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@esmewk wrote:

Are you sure your wireless card is connecting on 5GHz? I had to manually set mine to connect to 5GHz or else it'd try and connect on 2.4GHz.


Yes it's definately connecting at 5ghz i'm even forcing it with the device,i'm getting a link speed of 433 mbp/s so it's defo 5ghz i'm noticing strange bursts of speed when using the speedtest app ie downloads fast for a split second then stops and so on and so on,same with upload it's dropped from 18-19 mb/s to 9-10 mb/s and strange bursts of start stop,i've rebooted the hub a few times now,i'm still using the open reach modem as opposed to the inbuilt one of the HH5 for cabling reasons.

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Message 5 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Problem solved! Stupid automatic smart wireless setting enabled by default is causing my wireless speeds to be all over the shop! set to fixed channel of 40 and hey presto full speeds down and up.

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Message 6 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Has anyone ever got a definite answer to this ? I got a HH5 today, and see exactly the same problems still.
Even after trying all the ideas here, I'm still getting less that half the line speed shown.

 

Cheers,

 

Gordon

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Home Hub 5 Slow wireless speeds ?

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@GlassMouse wrote:

Has anyone ever got a definite answer to this ? I got a HH5 today, and see exactly the same problems still.
Even after trying all the ideas here, I'm still getting less that half the line speed shown.

 

Cheers,

 

Gordon


Have you turned off "Smart Set Up" on the homehub

See link

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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Message 8 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Thank you - changing that brought the download speed up by another 10Mb, totally weird that !!
I've now tried that with 2.4Ghz on it's own, 5Ghz on it's own, and both sync'd - getting 24Mbps/9Mbps now.

With HH3 this use to be 52Mbps/9Mbps, so if you have any more suggestions I'd welcome them 🙂

Thank you !


Gordon

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Message 9 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Ah ... no worries now - it's ramped up to the correct speed now ... a little bit of patience !!
Anyway thank you very much for the assist there, much appreciated.

 

G.

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Message 10 of 10

Re: Home Hub 5 Slow wireless speeds ?

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Jesus, what a load of rubbish, I turned off smart start on my new homehub 5 and all is well on my connected mobile devices! I was only getting 10mb now the full 50mb!! 

 

Thanks for the info, BT sort yourselves out!!!

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