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Deathtrap3000
Recognised Expert
764 Views
Message 11 of 15

Re: Home Hub 5 engineer visit still required?

Cab work means work at the cab. No exchange work required. They dont use the iplate. Its a ssfp. If you look on an auction site for vdsl faceplate or similar. 

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Deathtrap3000
Recognised Expert
763 Views
Message 12 of 15

Re: Home Hub 5 engineer visit still required?


@gg30340 wrote:

The official answer is no because the master socket is BT property and you are not allowed to tamper with it. Even if you do change it you will still get an engineer visit. They won't connect it up otherwise.


All they do in most cases is fit a faceplate over the NTE. This is most certainly allowed to be done by customer.

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Liam548
Contributor
752 Views
Message 13 of 15

Re: Home Hub 5 engineer visit still required?

Ssfp? What's the best faceplate available?
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Ectophile
Distinguished Guru
742 Views
Message 14 of 15

Re: Home Hub 5 engineer visit still required?

The Openreach engineer will normally replace the whole master socket as part of the install, and will want to test the line to check that it is working.  Unless you have some desperate reason not to let the engineer into your home, it's easier to let them do all the work, at Openreach's expense.

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EvilShubunkin
Contributor
731 Views
Message 15 of 15

Re: Home Hub 5 engineer visit still required?


@Ectophile wrote:

The Openreach engineer will normally replace the whole master socket as part of the install, and will want to test the line to check that it is working.  Unless you have some desperate reason not to let the engineer into your home, it's easier to let them do all the work, at Openreach's expense.


Probably depends on the master socket - install last year and engineer replaced the faceplate only and synchs at top end of estimates (and way above estimates before the checker changed how it displays its results).

 

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