Hi, not sure if anybody can help with this.
I just recently got the new Home Hub 5. Before I had the Home Hub version 3.A (I think) and is was connected to the white infinity box, not sure what it's called but I expect you get what I'm talking about. However, I read somewhere that the Home Hub 5 didn't need to connect to said white box, is this right? I've currently got it connected to the white box and it's working fine but strangely my speed has now pretty much been halved. Previously I was getting around 40-50MBS on the speedtest.net and I'm now getting around 20.
Just wondering if it's because the new Home Hub shouldn't be connected to the white infinity box or not? Or if it's some kind of issue with the new Home Hub itself?
Thought I'd ask before trying to contact BT about it. Any help is much appreciated.
You do not need to use the white Openreach modem. The HH5 has an integrated modem and plugs straight into the phone socket.
Thanks.
I've taken the white box away now though the speed hasn't changed, still only getting around 20mbs when running a speed test and don't understand why the speeds been halved all of a sudden?
Here mate:
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request. | |
1. Product name: | BT Home Hub |
2. Serial number: | +068343+NQ35240121 |
3. Firmware version: | Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 17/03/14 |
4. Board version: | BT Hub 5A |
5. VDSL uptime: | 0 days, 02:52:10 |
6. Data rate: | 6692 / 48850 |
7. Maximum data rate: | 7998 / 48576 |
8. Noise margin: | 5.6 / 5.9 |
9. Line attenuation: | 0.0 / 22.9 |
10. Signal attenuation: | 0.0 / 21.4 |
11. Data sent/received: | 692.6 MB / 188.2 MB |
12. Broadband username: | bthomehub@btbroadband.com |
13. BT Wi-fi: | Yes |
14. 2.4 GHz Wireless network/SSID: | BTHub5-N2MZ |
15. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled |
16. 2.4 GHz Wireless security: | WPA2 |
17. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
18. 2.4 GHz Wireless network/SSID: | BTWiFi-with-FON |
19. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled |
20. 2.4 GHz Wireless security: | None |
21. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
22. 2.4 GHz Wireless network/SSID: | |
23. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled |
24. 2.4 GHz Wireless security: | None |
25. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
26. 2.4 GHz Wireless network/SSID: | Auto-BTWiFi |
27. 2.4 GHz Wireless connections: | Disabled |
28. 2.4 GHz Wireless security: | None |
29. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
30. 2.4 GHz Wireless network/SSID: | |
31. 2.4 GHz Wireless connections: | Disabled |
32. 2.4 GHz Wireless security: | None |
33. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
34. 5 GHz Wireless network/SSID: | BTHub5-N2MZ |
35. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled |
36. 5 GHz Wireless security: | WPA2 |
37. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
38. 5 GHz Wireless network/SSID: | BTWiFi-with-FON |
39. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
40. 5 GHz Wireless security: | None |
41. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
42. 5 GHz Wireless network/SSID: | |
43. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
44. 5 GHz Wireless security: | None |
45. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
46. 5 GHz Wireless network/SSID: | Auto-BTWiFi |
47. 5 GHz Wireless connections: | Disabled |
48. 5 GHz Wireless security: | None |
49. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
50. 5 GHz Wireless network/SSID: | |
51. 5 GHz Wireless connections: | Disabled |
52. 5 GHz Wireless security: | None |
53. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
54. Firewall: | Default |
55. MAC Address: | 34:8a:ae:7f:dd:0a |
56. Software variant: | - |
57. Boot loader: | - |