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Robbo88
Contributor
8,658 Views
Message 21 of 73

Re: Home Hub 5 keeps rebooting itself

Having the same issue here, had BT Infinity installed last Thursday, just been doing some online gaming and got disconnected x3, same firmware as below (mine was updated at 00:48am 8/2/14), Ive been looking round on forums and co (seems to be a issue), I seem to have the new faceplate that does not require the open reach modem and HH5 combo, the engineer just plugged the HH5 into the master socket with new faceplate. 

 

Ive been looking at the DSL-N66U as a backup and maybe something that wouldnt disconnect.... but seen mixed reviews and just worried it will be a waste of money, 

 

seems to be a firmware issue or am I wrong?

 

Thanks 

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dja1000
Contributor
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Message 22 of 73

Re: Home Hub 5 keeps rebooting itself

I had asus DSL and it is not good made my connection worse, I use old eci modem with HHS 5 now and my connection is now back to norm speed wise, hoping in next few weeks interleaving will go as well.

May not cure for you but I would consider trying.

To improve my wifi and for the features I am considering the asus dark knight with my eci modem
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legitimise_sailing
Distinguished Expert
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Message 23 of 73

Re: Home Hub 5 keeps rebooting itself

There's a lot of things you can try to improve your DSL N66 http://forums.thinkbroadband.com/dslrouter/t/4298029-re-just-got-a-asus-dsl-n66u.html

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Robbo88
Contributor
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Message 24 of 73

Re: Home Hub 5 keeps rebooting itself

Hi All, 

 

During the night the Homehub restarted itself a few times while not in use and when it did restart a firmware was logged as being loaded but the firmwares seem to be the same sept for the bits in () at the begin, see below - 

 

04:59:41, 09 Feb.( 33.750000) The system is UP!
04:58:38, 09 Feb.(10823.000000) The system is going DOWN for reboot.
04:58:38, 09 Feb.(10823.000000) OpenRG is going for reboot by IPC command
04:58:33, 09 Feb.(10818.000000) OpenRG will go down for reboot in 5 seconds
01:58:58, 09 Feb.STP Alert: Port eth0 leaving blocking state.
01:58:50, 09 Feb.( 34.610000) The system is UP!
01:57:44, 09 Feb.( 3622.730000) The system is going DOWN for reboot.
01:57:44, 09 Feb.( 3622.730000) OpenRG is going for reboot by IPC command
01:57:39, 09 Feb.( 3617.730000) OpenRG will go down for reboot in 5 seconds
00:57:56, 09 Feb.( 34.380000) The system is UP!
00:56:51, 09 Feb.(86926.170000) The system is going DOWN for reboot.
00:56:51, 09 Feb.(86926.170000) OpenRG is going for reboot by IPC command
00:56:46, 09 Feb.(86921.170000) OpenRG will go down for reboot in 5 seconds
00:48:38, 08 Feb.( 33.510000) The system is UP!
00:47:35, 08 Feb.(125803.990000) The system is going DOWN for reboot.
13:51:21, 06 Feb.( 30.110000) The system is UP!
00:00:39, 01 Jan.STP Alert: Port eth0 leaving blocking state.
00:00:30, 01 Jan.

( 30.210000) The system is UP!

 

 

 

Then the firmware - 

 

04:59:23, 09 Feb.( 15.270000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
00:57:37, 09 Feb.( 15.420000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
00:48:21, 08 Feb.( 15.870000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
13:51:03, 06 Feb.( 11.940000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
00:00:12, 01 Jan.( 11.890000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)

 

 

 

Any idea's?

 

 

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Robbo88
Contributor
8,587 Views
Message 25 of 73

Homehub 5 Various Disconnections and Restart's

Hi All, 

 

I received BT Infinity 2 last Thursday (been broadband for the past 10yrs 6mb), today is Sunday and since then I have had a few times where the internet has been disconnected and the Home Hub 5 has restarted / rebooted itself. Just so everyone is aware, I'm wireless, hard wiring would only be a temp solution but dont see how that would cause the issue to stop... 

 

So since this has been happening I have learnt alot about the Event Log's, 

 

Here is the boot section - 

 

04:59:23, 09 Feb.

( 15.270000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

00:57:37, 09 Feb.

( 15.420000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

00:48:21, 08 Feb.

( 15.870000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

13:51:03, 06 Feb.

( 11.940000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)

00:00:12, 01 Jan.

( 11.890000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)

 

What I cant figure out is, is the (**.******) just a log number or is it actually a different version? As I have 2 versions of the same 1.4 F/W then had 3 of the 1.6 F/W pushed to the Hub?

 

Looking through the logs, when the HomeHub 5 restarts or loses connection this is shown in the logs - 

 

04:59:23, 09 Feb.

( 15.270000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

04:58:39, 09 Feb.

(10824.340000) PPP LCP Send Termination Request [User request]

04:58:38, 09 Feb.

(10823.000000) The system is going DOWN for reboot.

04:58:38, 09 Feb.

(10823.000000) OpenRG is going for reboot by IPC command

04:58:33, 09 Feb.

(10818.000000) OpenRG will go down for reboot in 5 seconds

 

Also this is shown usually before / after too (I had a log which was the same below which was stating that a file was being loaded) from doing research the below is being pushed by BT servers to the hub - 

 

 

05:02:08, 09 Feb.

( 181.310000) CWMP: session completed successfully

05:02:08, 09 Feb.

( 181.110000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

05:02:06, 09 Feb.

( 179.190000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:02:06, 09 Feb.

( 179.190000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'

05:02:06, 09 Feb.

( 178.970000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST

05:02:04, 09 Feb.

( 176.970000) CWMP: session completed successfully

05:02:04, 09 Feb.

( 176.770000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

05:02:01, 09 Feb.

( 174.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:02:01, 09 Feb.

( 174.040000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

05:01:31, 09 Feb.

( 143.830000) CWMP: session closed due to error: WGET TLS error

05:01:28, 09 Feb.

( 140.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:01:28, 09 Feb.

( 140.050000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

05:00:27, 09 Feb.

( 79.350000) CWMP: session closed due to error: Could not resolve host

05:00:27, 09 Feb.

( 79.330000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

05:00:27, 09 Feb.

( 79.320000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

04:59:57, 09 Feb.

( 49.110000) CWMP: session closed due to error: Could not resolve host

04:59:48, 09 Feb.

( 40.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

04:59:48, 09 Feb.

( 40.430000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

04:59:48, 09 Feb.

( 40.040000) CWMP: Initializing transaction for event code 1 BOOT

 

 

My line noise is pretty average (i hope) is hanging about - 13.0 / 6.5 mark, seen it go down to 12.5 / 5.8 and up to 15.2 / 8.3.

 

My speed is roughly round - 20000 / 65989 but this does change when the Home Hub restarts / reboots. I can go from being 65mb to 58mb then 62mb download. ( I have done BT speed and line check and no issues get reported)

 

I'm not going to scream and shout that this is bad but at the moment I just want to understand why and is there a way I can reduce or stop this issue (did look at the DSL-N66U but have seen its been hit and miss) 

 

This is the setup at the moment with the Home Hub 5 - engineer fitted new faceplate to master-socket and connected the RJ11 cable from that to the Homehub 5 (there is no open reach modem involved, due to this faceplate). Everything is connected wireless.

 

Back story, when the engineer came out he advised that I was the first on the cabinet to receive Infinity as it has just only gone live in the area (Fairford, Glos), I hope alot of these issues are down to this but wouldn't think that, I have yet to see that the connection time has gone more then 24hr's without it restarting.

 

My own possible solutions -

 

a) to get the DSL-N66U as a replacement

b) to attach my old Asus N55U ASDL+2 router and just have the HH5 as a modem and connect via LAN, but dont see how this will resolve the restarts and disconnections which seem to be on BT's end.

c) live with it for a few days and expect it as I'm the first on the new Cab. 

 

If any one can help / advise be appreciated or if a MOD can help me I'll be grateful.

 

Thanks!

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gg30340
Distinguished Sage
Distinguished Sage
8,572 Views
Message 26 of 73

Re: Homehub 5 Various Disconnections and Restart's

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legitimise_sailing
Distinguished Expert
8,571 Views
Message 27 of 73

Re: Homehub 5 Various Disconnections and Restart's

Until they fix the problems with the HH5, I would suggest getting hold of a Huawei HG612 v3B modem from a well known auction site and using that.

The problem is with the HH5 modem. It's ok if you attach a different modem and just use the HH5 as a router.
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prinknash
Expert
8,560 Views
Message 28 of 73

Re: Homehub 5 Various Disconnections and Restart's

What I don't understand, though, is why some people (like me) aren't getting all these disconnections and restarts with their Home Hub 5. As I said in the other thread, I had three OpenRG restarts in one day last month, with related reboots, but none since (and had never seen an OpenRG event before).  There seems to be a theory that going back to factory settings by sticking a paperclip in the back of the Hub cures OpenRG restarts, and that could well have been the case for me, because that's what I did. The only restart I've had in the last couple of weeks was after a weather-related power fluctuation, which is fair enough.

 

I'm not complaining - I'd just like to understand why BT/its agents initiated those reboots and pushed what was apparently test 1.7 firmware to Home Hub 5s, then never (yet) actually installed it.  

 

p

 

dja1000
Contributor
8,525 Views
Message 29 of 73

Re: Home Hub 5 keeps rebooting itself

I do not disagree with legitimise_sailing but unless your into testing beta firmware and enjoying general tinkering, telnet, and surfing forums I would avoid for now, it is a shame cause it is a nice bit of kit but if your on here already trying to fix a dodgy setup adding another bit of kit that maybe works is not advised, especially if your peeved off already.

 

I have been using my HH5 now with ECI modem for 4 days, I am back to 55Mbps, interleaving has reduced a bit (25ms first hop now is 13ms)?! 

 

Smiley Very Happy

 

 

I seen a modem go on flea bay for only £12, for the time you will waste on the phone it is worth a try?

 

 

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Robbo88
Contributor
8,504 Views
Message 30 of 73

Re: Home Hub 5 keeps rebooting itself

Not worth just testing the Asus DSL-N66U out? If i still have disconnects on Wednesday I'll be buying it and taking a chance...

 

Just want a stress free experenice....

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