Home Hub 5 keeps rebooting itself

[Awitty]

jcarring

Do you have any further info on setting up the DSL-N66U with infinity ?  I have the same router but can't get it to work.   I have tried the settings in your post without any joy, although my transfer mode reads VDSL WAN (PTM)

Thanks

[gg30340]

Use the settings given but instead of leaving password blank put something in such as BT.

[walkerx]

I've just been looking at mine and noticed it rebooted itself last night @ around 2am which is one month since it last done it

02:11:22, 28 Jan.	( 30.010000) The system is UP!
02:10:23, 28 Jan.	(2678673.820000) The system is going DOWN for reboot.
02:10:23, 28 Jan.	(2678673.820000) OpenRG is going for reboot by IPC command
02:10:18, 28 Jan.	(2678668.820000) OpenRG will go down for reboot in 5 seconds
02:06:20, 28 Dec.	( 31.880000) The system is UP!
02:05:20, 28 Dec.	(3822901.140000) The system is going DOWN for reboot.

Now mine is setup to go via my HG612 as to ensure that the reboots don't affect the VDSL uptime, but it is annoying if this is the case that the HH5 is rebooting on a regular basis

[jrhop]

I have the new home hub 5, and it has been working perfectly, excellent coverage and speed. However, I moved it next to the radiator and it rebooted 3-4 times in one day! Phoned BT, did a reset etc, still did it, moved it away from the radiator and it has been fine ever since. Anyone found this with theirs? I'm pretty sure my issue was down to overheating, as it was getting quite hot, still runs quite hot away from the radiator.

[dja1000]

Sorry to butt in, but do not get the asus DSL modem, they are shocking, read the amazon reviews. Get the (pardon the pun) asus dark night and bt modem

[barnpiece]

Still getting reboots of Home Hub 5, in fact they seem more frequent -- more than one per day!

Am wondering if I should go back to Home Hub 3 and separate white modem!

Has BT acknowledged this problem which seems to have started with the software:

4.7.5.1.83.8.173.1.6 | Last updated 24/12/13.

Richard

[mickyboy]

I just upgraded to get new hh5 and got same problems phoned them up and they said the first 10 days it does all the updates ive had mine since 4 the Feb. now the 7 the Feb. had 9   reboots .

15:11:40, 07 Feb..	(   15.620000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
14:50:31, 07 Feb..	(   15.690000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
13:49:30, 07 Feb..	(   15.480000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
13:04:41, 07 Feb..	(   15.430000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:55:21, 06 Feb..	(   15.380000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
01:07:10, 06 Feb..	(   15.560000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
01:03:18, 06 Feb..	(   16.010000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
11:39:46, 04 Feb..	(   12.140000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
11:08:18, 04 Feb..	(   11.850000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A) updates can happen anytime as you can see I'm getting 3 or 4  a day so there saying its normal and if after 10 days still rebooting call them back .

[mickyboy]

Recorded events

Time and date Message

15:12:00, 07 Feb.	(   35.460000) The system is UP!
14:50:51, 07 Feb.	(   35.320000) The system is UP!
14:49:45, 07 Feb.	( 3630.320000) The system is going DOWN for reboot.
14:49:45, 07 Feb.	( 3630.320000) OpenRG is going for reboot by IPC command
14:49:40, 07 Feb.	( 3625.320000) OpenRG will go down for reboot in 5 seconds
13:49:48, 07 Feb.	(   33.330000) The system is UP!
13:48:43, 07 Feb.	( 2658.430000) The system is going DOWN for reboot.
13:04:59, 07 Feb.	(   33.260000) The system is UP!
13:03:53, 07 Feb.	(86926.510000) The system is going DOWN for reboot.
13:03:53, 07 Feb.	(86926.510000) OpenRG is going for reboot by IPC command
13:03:48, 07 Feb.	(86921.510000) OpenRG will go down for reboot in 5 seconds
12:55:39, 06 Feb.	(   33.170000) The system is UP!
01:07:31, 06 Feb.	(   36.540000) The system is UP!
01:06:20, 06 Feb.	(  198.510000) The system is going DOWN for reboot.
01:03:37, 06 Feb.	(   35.290000) The system is UP!
01:02:30, 06 Feb.	(134576.180000) The system is going DOWN for reboot.
11:40:05, 04 Feb.	(   30.850000) The system is UP!
11:39:01, 04 Feb.	( 1845.150000) The system is going DOWN for reboot.
11:08:36, 04 Feb.	(   30.470000) The system is UP!
11:07:47, 04 Feb.	( 2058.990000) The system is going DOWN for reboot.
10:34:05, 04 Feb.	STP Alert: Port eth0 leaving blocking state.
10:33:59, 04 Feb.	(   30.270000) The system is UP!
00:00:31, 01 Jan.	(   31.020000) The system is UP!

[legitimise_sailing]

---

@barnpiece wrote:

Still getting reboots of Home Hub 5, in fact they seem more frequent -- more than one per day!

Am wondering if I should go back to Home Hub 3 and separate white modem!

---

Another option is to plug the white modem into the HH5, essentially replacing the HH3 with the HH5.

[barnpiece]

If I modify my setup to include the white modem before the Home Hub 5, does that stop the rebooting problem entirely?

The reboots have been happening since the last software upgrade so I assume the Hub software is causing it.

Richard