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SuperSajuuk
Aspiring Expert
1,543 Views
Message 71 of 73

Re: Home Hub 5 keeps rebooting itself

@wasimp It is not possible to request which router you get, it's just whatever one is available when the order is placed. Even if you insist on a particular model, it makes no difference whatsoever.
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DavidM
Moderator
Moderator
1,513 Views
Message 72 of 73

Re: Home Hub 5 keeps rebooting itself

Hi wasimp and welcome.

 

I'm really sorry you're having connection problems. I know how annoying that can be. It really shouldn't take 3 replacement hubs, engineer visits and resets to get to the bottom of this. I'm sure I can help. Can you try a quiet line test by connecting the phone directly to the test socket and dialling 17070 option 2? The line should be clear of noise but if you hear any popping or crackling it would point to the problem being with the line as opposed to the broadband connection. Once you've done that drop me an email with your details and I'll look into the problem for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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imjolly
Distinguished Sage
Distinguished Sage
1,496 Views
Message 73 of 73
Moved:

Re: Home Hub 5 keeps rebooting itself

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