Four reboots today and speed down to 23MB. I had thought there was a pattern of line dropping at breakfast and evenings but alas no, had one at 2am and again at 4:30pm. So times of day seem completely random. BT reporting my phone line fault "solved" as there is no problem found. Broadband fault still open and awaiting further instrctions from the Technical Management Centre.
No contact from BT but I now have 3 logged faults showing under my account, one for the phone line and two for broadband. All 3 are now marked resolved! It seems if you stay quiet for more than 24 hours BT assume the problem has gone away.
hi sjf1, post something on here and ask the mods for help, they usually pick it up and help, they will live you instructions how to contact them by a link on there profile, then you go in to a list and they see to you in turn, hope this helps,
Thanks picktech. Yes I would be most grateful for any help from the moderators as I am unsure on the best strategy from here. I have had no reply from BT to my last two emails. Not sure whether to persist with them towards getting an engineer to visit (was quoted £130 when I suggested it), or buy a 3rd party router, or start looking for sources of RF interference.
Try checking for rein interference with portable radio tuned to 612 MW and listen for the interference noise. Check router power supply as I had problems with one of mine
hi emjolly, can some contact the mods for him please, as he needs help just like i got which i have to say was first class,
Thanks for posting. It looks like we’ll need to take a closer look at this for you so can you please send over your details? You’ll get the contact us link in my profile.
Can you let me know which details you need. I've already posted my BT line speed estimate and home hub status. I don't see any "contact us" link when I click on your profile. Not sure if you need to be online for me to see it?
If you click on my username, you should see the "Contact The Mods" link under the "About Me" section. You will need to be logged into the forum to be able to see that link.