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Lugton
Beginner
2,580 Views
Message 1 of 5

Home Hub 5 ( type b ) connectivity with Sky Q

Hi, I am running BT Infinity and Sky Q. The TV on the main Q box is 100% ok. On the TV connected to the mini box the connectivity drops for a few seconds intermittently with the message - you cannot watch TV at the moment due to a connectivity issue. After a few seconds the TV picture resumes.

I have tried stopping the 5ghz syncing and also changed the 5ghz SSID but it makes no difference.

 

Any suggestions?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,523 Views
Message 2 of 5

Re: Home Hub 5 ( type b ) connectivity with Sky Q

Avoid using wireless if possible, as its easily overloaded. and likely to drop the connection if there is interference.

 

Try broadband extenders instead.

http://www.shop.bt.com/mini-sites/connected-home/broadband-extenders

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Lugton
Beginner
2,519 Views
Message 3 of 5

Re: Home Hub 5 ( type b ) connectivity with Sky Q

Thanks for the reply. I doubt if extenders work, Sky Q uses wifi to connect from the main box to the mini box.

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bunyarra
Aspiring Contributor
2,480 Views
Message 4 of 5

Re: Home Hub 5 ( type b ) connectivity with Sky Q

Nope - the mini boxes also support wired connections

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Lugton
Beginner
2,463 Views
Message 5 of 5

Re: Home Hub 5 ( type b ) connectivity with Sky Q

Thanks for pointing out that mini boxes can have wired connections. 

 

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