We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I am having issues with some of my devices being unable to access the www. But it's not the same devices all the time. And it's not all the devices at the same time.
For example, this evening my PC (wired connection) worked fine. Alexa (wireless) worked fine. My ipad could not connect to any websites, but it could connect wirelessly to the home hub. So, the wireless and wired connections are working fine, but the router simply isn't doing any routing for the ipad, but it is for the other two. On another occasion, different devices were working, and my pc wasn't.
I restarted the router several time. I have done a factory reset. I have turned off smart setup and web protect. I have split the 2.4/5GHz wireless.
The technical help department are really hopeless, unfortunately. I was with Zen, because they provide good support, but I have just joined BT on 1 March, was seduced by a very good BT deal on fibre.
PS: Just changed the wireless mode to mode 2, and the ipad is working now. Is this just a random change caused by the whole wireless system resetting itself, or has that really fixed it?
Solved! Go to Solution.
I only own one apple device, an older Ipad and have found it does not like Wireless Mode 1 at 5Ghz. If I stick to 2.4Ghz its fine, or if I move the whole wireless to Mode 2 5Ghz works.
In my case I left the Hub at Mode 1 and limit the one Ipad to the 2.4Ghz band.
Re your problems
I have found the HH6 stable, using over 10 wireless devices and a couple or wired devices. So if you are having problems across many devices its possible you may have more than one problem/issue to solve, or if all diagnosis fails possibly a dud hub (its very easy to wrongly jump to the conclusion its a dud hub 🙂
You appear have the HH6 setup correctly and reset (split wifi etc), I would avoid further resets as they may cause issues with connected devices, making diagnosis more difficult.
(One however !! check you are on the lastest firmware this should have already installed - if has not its worth trying a further factory reset as this seemed to bring it down for me. You will need to re configure the hub again so make sure you make a note of any changes)
I would concentrate on one device at a time - say getting a stable wired PC first then move to the wireless devices.
Reset/reboot each device in turn check they sensibly connect etc, check each device has a sensible IP addresses and there is no conflict
Check you are getting the correct DNS servers
Are you running any Anti virus/firewall packages that could affect your devices ? Forexample. I have had problems regarding Kaspersky sometimes requiring a re-install after a hub reset.
Hope this helps, I have found the HH6 very reliable and fast, its just there are so many types of devices and software in the world there are bound to be some "teething issues" to solve