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Newbie
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Message 1 of 4

Home Hub Keeps dropping...

I have had major problems with my home hub going down every time my land line is in use (when I make a call or receive a call).  I have had dozens of conversations with BT - I have had 2 visits from Brodband specialist from Open Reach andnobody seems to be able to resolve this.  Everything has been tested (hub has been changed, phones have been changed and computer to!) BT engineers have tested everything.  Its been 4 months and I am sick of it. I have even paid an outside company to come in and check everything.  Anyone else had similar experiences? 

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Newbie
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Message 2 of 4

Home Hub Keeps dropping...

For 4 months now - home hub drops and internet connection is lost when my land line is in use (either receiving or making a call)... Everything has according to BT been tested - I have made dozens of calls and had engineers visit several times but nobody can fix this?  Help...

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Home Hub Keeps dropping...

Connect your home hub as shown below, and see if the line still drops when you get a call.

Image1.jpg

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Home Hub Keeps dropping...

sounds like high resistance fault and need reporting to 151  http://www.kitz.co.uk/adsl/connectionprobs.htm



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