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Distinguished Sage
Distinguished Sage
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Message 11 of 15

Re: Home Hub Re-Boots


@st-clares wrote:

The ADSL socket was installed by Openreach

The only other item pugged into my HUB is a SamKnows box monitoring my speed etc.


What is that, is it possible it could be causing the hub to restart?

 

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st-clares
Aspiring Expert
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Message 12 of 15

Re: Home Hub Re-Boots

SamKnows is an organisation that is monitoring internet connection speeds in association with Offcom and the EEC. I suggest you Google SamKnows.

I do not think the box is causing the problem. I had to return my old box when it failed and I did not have the new one fitted for nearly 3 months . I was experiencing all the same problems during that period.

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Distinguished Sage
Distinguished Sage
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Message 13 of 15

Re: Home Hub Re-Boots

Well I cannot see anything wrong with the ADSL stats you displayed.

 

There could be an intermittent bad connectio on you line somewhere.

 

What it needs if for Openreach to do a full "Quality Check" on all of the connections from the exchange, to your master socket.

This would be best arranged via the BT Care team.

 

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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st-clares
Aspiring Expert
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Message 14 of 15

Re: Home Hub Re-Boots

hanks I have done that.

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Distinguished Sage
Distinguished Sage
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Message 15 of 15

Re: Home Hub Re-Boots


@st-clares wrote:

Thanks I have done that.



Sorry the forum members could not help in this case, but we have to follow a process before we can refer you to the BT Care Team.

 

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