Home Hub Resets

[SNOWYLADUK]

Hi,

My HomeHub keeps dropping the wi-fi signal and needs to be reset 10 to 12 times a day.

Here are the Hub stats below, any help will be gratefully appreciated!

Thank you.

1. Product name:	BT Home Hub
2. Serial number:	+058720+NQ24421928
3. Firmware version:	Software version 4.7.5.1.83.8.94.1.52 (Type A) Last updated 09/08/16
4. Board version:	BT Home Hub 3.0A
5. ADSL uptime:	0 days, 00:21:04
6. Bandwidth:	448 / 3936
7. Data sent/received:	0.0 / 0.0
8. Broadband username:	bthomehub@btbroadband.com
9. BT FON:	Yes
10. Wireless network/SSID:	BTHub3-76ZR
11. Wireless connections:	Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. Wireless security:	WPA and WPA2
13. Wireless channel:	Automatic / 11
14. Firewall:	Default
15. MAC Address:	7c:03:d8:0a:94:18
16. VPI/VCI:	0 / 38
17. Line profile:	Interleaved
18. Software variant:	-
19. Boot loader:	-

[imjolly]

Can you enter your phone number and post results. Remember to delete number https://www.btwholesale.com/includes/adsl/adsl.htm

have you tried a fctory factory reset of the hub by pressing the recessed button on back and holding until lights flash?  I feel that does not help then I would phone 151 and complain about the hh3 wifi and ask for a replacement hopefully hh4/5

[SNOWYLADUK]

Thank you for the reply, the speed result is shown below, this is fairly typical for our line.

[imjolly]

Download speed looks consistent with your connection speed

[SNOWYLADUK]

So other than the fact that the line speeds around here are rubbish, do you think its more likely a fault with our equipment rather than the line?  Could the Wi-Fi signal dropping be caused by other wi-fi signals?

Thank you?

[imjolly]

It could be other wireless routers on same channel so maybe try channel 13 and if that does not help then try 151 for a replacement

What about dslchecker results see what options you have