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raymondo
Aspiring Contributor
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Message 1 of 5

Home Hub2 Wirleless dropping all time

Hi 

 

I have a homehub 2 on connected to my infinity modem - the last few weeks have seen it drop all wireless connections regularly - i have done a full reset and tried changing the wireless channel to no avail. It isnt actually broadcasting any wireless signal when it drops out. the ethernet ports stay working when the wireless drops.

Have tried a different router and its working fine.

How do I go about getting a replacement router?

Thanks

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Home Hub2 Wirleless dropping all time

First of all this page may help.

 

Wireless problems and things you can try, to resolve them

 

There are known issues with the home hub 2 wireless.

 

Reported problems with the Home Hub 2.0

 

 

If you have tried all of those, then you will have to ring the broadband helpdesk, and ask for a replacement.

 

They will supply a returns bag for the faulty one.

 

 

 

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raymondo
Aspiring Contributor
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Message 3 of 5

Re: Home Hub2 Wirleless dropping all time

thanks for the answer - its defo faulty - sat right next to the router when it goes off and it doesnt even broadcast its SSID.It had been working fine until now with only the odd disconnect.

 I was hoping there would be quick way to get a replacement rather than likely several tedious phonecalls to customer support ! 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Home Hub2 Wirleless dropping all time

The support people will be the quickest, you can mention the community forum if you wish.

They will normally replace it with a HH3.

 

If you really get stuck, then.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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raymondo
Aspiring Contributor
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Message 5 of 5

thanks

thanks again for the advice .

🙂

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