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jme1
Beginner
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Message 1 of 3

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!

 

Hi, I have a Home Hub 3 Version A. Orange power light constantly on.

 

I came across this site while looking for answers and quickly registered to post this.

I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.

 

Background to help with replies.

I have been had option 3 since 2003.

In that time I have had

H H 1 (failed)

H H 1 replacement (failed)

Netgear – weak wireless and does not like Vodafone suresignal

H H 2 constant dropouts

Back to Netgear

H H 3 Version A lasted 24hrs

Back to Netgear.

 

For the last 5 months we have been having line problems, regular dropouts.

BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.

The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.

He suggested trying a H H 3 and contacting BT for line to be opened up.

For two reasons.

  1. With a faster speed line fault would be easier to locate.
  2. Line was capable of so much more.

 

Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.

Needless to say nothing happened.

The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.

 

Hence the reason for this post.

I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.

I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.

 

Any help appreciated

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Home hub 3 orange power light and speed problem

Hi Welcome to the forums



If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

jme1
Beginner
783 Views
Message 3 of 3

Re: Home hub 3 orange power light and speed problem

Hi John46 and thanks for the reply.

Can't try H H 3 it is dead.

 

i saw somewhere on the forums when i first found you about a route that simplifies action from BT.

Have looked since and cannot locate it.

Do you know where it is?

 

With the Netgear which I have no option but to use,

ADSL on reports

Multiplex  VC-BASED

VPI 0

VCI 38

 

Speedtester result............


1. Best Effort Test:  -provides background information.

 Download  Speed
 6667 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed


 Download speedachieved during the test was - 6667 Kbps
 For your connection, the acceptable range of speeds is 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7170 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 367 Kbps
  
0 Kbps448 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 367 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 448 Kbps

 

Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.

Noise test also done.

 

Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!

 

As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.

 

Chhers,

I will watch out for a reply.

Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!

 

ps Where is the rating star? I can't see it here ?


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