Going to try online help again, I will feed back the responce, below is my helpdesk page if anyone can see a problem please say!
|1. Product name:||BT Home Hub|
|2. Serial number:|
|3. Firmware version:||Software version 188.8.131.52.184.108.40.206.6 (Type A) Last updated 26/12/13|
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||0 days, 09:30:46|
|6. Data rate:||8496 / 40000|
|7. Maximum data rate:||10100 / 68472|
|8. Noise margin:||6.3 / 8.3|
|9. Line attenuation:||0.0 / 19.8|
|10. Signal attenuation:||0.0 / 19.8|
Customer care reckon after seeing some of the events page there is a fault on the network, they will be in touch in the next 48hrs?
I've had constant disconnections every day for the last few week if not month and after swapping back to my HH3B and ECI modem I haven't had a single disconnection.
My download speed has also fallen from a rock solid 40 to 41Mb to 32.5Mb, hopefully staying connected will resolve that though.
This has to be something to do with the HH5 but I'm still waiting for BT to comment.
Probably but I was asked by 2nd line support to reinstate my HH3B and ECI modem until Wednesday.
It sort of defeats the object of havign a HH5 just using it as a router though.
I'd gamble it's something to do with the last firmware update casuign all these problems.
~36 hours up AND and upgrade to 44Mbps so getting closer to my 58, then 4:00am disconnected, at the same time I was eventing TR069 events, coincedance?? I think not
We will see what the engineer says when he comes.
I have procurred a 2nd hand modem frm a certain auction site, I intend to fit that when I get 24 hours stable again and a 3rd party router.
I think the HH5 is serously flawed