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Mpop
Beginner
886 Views
Message 1 of 4

Home hub 6 disconnects broadband

Hi

im having a problem with my home hub 6 / smart hub, at least once a day the hub will disconnect the broadband, on the smart hub manager the status broadband connection status will be disconnected and showing orange, but the hub lights will be blue, I have to restart the hub to get broadband back working, I've phoned up a few times to try and sort this problem but the problem still exists, any advice please?

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3 REPLIES 3
ljm
Expert
856 Views
Message 2 of 4

Re: Home hub 6 disconnects broadband

There seem to be a lot of posts regarding this subject, so may i suggest you take a look through those as it's always possible you could find an answer to your issue amongst them or what to do next.

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turbo
Beginner
805 Views
Message 3 of 4

Re: Home hub 6 disconnects broadband

hi i have the same problem it discconnects 3 times a day and this is my second smart hub think they need to sort this out its a pain in the neck 

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Elliottj85
Aspiring Contributor
787 Views
Message 4 of 4

Re: Home hub 6 disconnects broadband

See if you can downgrade to a HH5, SmartHub seems to be a dodgy piece of kit
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