Hi i have been with bt and used this home hub for a couple of years now and have been living at current home for 1.5 years.
Just recently the connection is dropping all the time and it is making my internet use very misterable so I phoned the call centre and after much time and inconvenice answering lots of questions a line test was undertaken and a fault was indeed found on the line. A BT engineer came out (we were told via txt) and we were informed that he had fixed our fault.
However, the connection drops are now slightly worse. Certainly not any better and definatley not rectified. The blue light is still flashing all the time and I get the white screen on my monitor accompanying it.
Hi thanks for your reply.
I have entered the numbers into the browser like you instructed but I am afraid there is no link to 'adsl' as you say? - simply 'home', 'services', 'settings' or 'troubleshooting'.
My home hub is connected via a filter, into the house main phone cable, which dissapears up into the attic. I cannot see any sockets as such, just a cable.
I have tried the quiet phone line test with a coded phone and can confirm that it is quiet.
Please help, its been awful today so far. Have to wait until the blue light stays on, then a get a short window where I can get online to post this.
Hi thanks for your reply again but that link you just posted simply takes me back to the page you first directed me to (which has no link for 'adsl').
Also, you did not post any link previously for btspeedster, but I googled it and ran the test. My results are: Connection Speed 9.72 and D/L speed 8.63. It is worth noting that I do not really have a problem with my connection speed. It is the connection service from BT that is dismally poor at present.
Try this From http://192.168.1.254
Advanced Settings >
Click "Show Details" Button at the bottom
What do you mean by ' connection service'?
does your master look like this and if so can you conenct to test socket