Is it possible that these are the best speeds I can get?? It doesn't make sense why my phone can get almost twice the speed of my pc despite my PC being connected via Ethernet
No, you should be able to get a faster connection speed, which is why you need to look at the connection speed while connected to the test socket
When plugged into the test socket, all extensions that you have, should be totally dead, with no dial tone on them.
If they are not, then the extensions are connected to the wrong place, and will affect your speed.
If there is a wiring issue then BT will fix it for free provided it is reported within 28 days of your activation date.
My apologies for the delay! I've had a hectic few days and haven't had a good chance to sort this out. I'll give a quick update as to where I am. Spoke to BT about the supposed "Fault on my Line" and we had an engineer booked out for Next monday to come fix it. I then get a call saying that the fault has been fixed from remote and there is no longer a need for an engineer visit, disappointing as I was hoping the engineer would be able to give me a new Hub and help sort out my speeds, Should I request another visit?. I'm still having the same speeds as before. Getting better speeds with my phone when close to the router (About 20-25 down at best), but my PC (Connected via ethernet) is still getting between 10-15 down and about 1.0 upload. Webby, you asked for the router stats when plugged into the test socket and I've got them now. (See Below). I spoke to someone on BT live chat asking if we could have a hub that is actually compatible (Smart Hub 6) to replace this one I've bought from Argos. He told me it would cost £50 pound. Surely I shouldn't have to pay for a new home hub when I've paid for the upgrade and should have had one sent out already. Any help either about my low speeds or getting a new hub is appreciated. Cheers.
DSL Modulation Type:VDSL2
Annex Type:Annex A/L
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
|pppoe_ptm_101_0_d||PPPoE||101||18.104.22.168 /32||172.16.16.159||22.214.171.124 126.96.36.199||Connected|
Security:WPA/WPA2 - Personal
Max Tx Rate:300Mbps