I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Littlepace and thanks for posting.
I'm sorry you're having so many problems with the connection etc. I'll be happy to lend a hand if you wish. Can you please run a speed test including the further diagnostics, on a wired connection, and post the results? Once you've done that drop me over an email with your details. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.