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Aspiring Contributor
595 Views
Message 1 of 14

Home hub trouble

Been having real trouble lately with bt, check my other threads and they are probably related, my broadband light on my home hub is flashing orange and wont allow me to connect to the internet, it has done this before but usually a reset will solve it, i can't phone bt as the phone line isnt working and i am posting this on my phone so i can only do limited things on here, is there any way to bypass my home hub and connect the computer straight to the modem as im looking at two days at least until i can get it sorted
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13 REPLIES 13
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Aspiring Contributor
593 Views
Message 2 of 14

Re: Home hub trouble

I'd assume a phone line fault if this isn't working either. Would they not send out an engineer pretty quickly to solve this if both your phone line and broadband were down?

 

Maybe BT will know of an ongoing fault in the area or something also?

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Aspiring Expert
587 Views
Message 3 of 14

Re: Home hub trouble

Hi ricky88,


If the problem is a phone problem then you need to call 151 and ask for an engineer to be sent out.


If it was an area problem it would be shown at bt.com/servicestatus.

Check that link and it will show if there is a BT problem in your area.

 

Best Wishes,

Dominic. 

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Aspiring Contributor
576 Views
Message 4 of 14

Re: Home hub trouble

There are no problems reported in my area, i cant phone to arrange an engineer appointment as my phone line doesnt work, and today as easter sunday and tomo is a bank holiday so il will be unlikely to get one before tuesday or wednesday. It was working fine last night
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Distinguished Sage
562 Views
Message 5 of 14

Re: Home hub trouble

what are the lights on the Openreach modem showing
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Highlighted
Aspiring Contributor
556 Views
Message 6 of 14

Re: Home hub trouble

All the lights are fine except the dsl one, it keeps flashing for a while and then will stop all together then keep flashing, i managed to connect to the internet for about 3 minutes and then it did the same thing..
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Distinguished Sage
538 Views
Message 7 of 14

Re: Home hub trouble

it is not a hub problem you have a line problem if the modem is losing sync it needs a engineer visit to resolve the problem
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Aspiring Contributor
529 Views
Message 8 of 14

Re: Home hub trouble

How would i go about getting an appointment and how long will it take? Please bear in mind i have no phone to contact bt with
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Guru
525 Views
Message 9 of 14

Re: Home hub trouble

You will need to contact the moderators, they will take personal ownership over your case until resolved.

 

You can contact them here, they normally respond in 3 days.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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Recognised Expert
508 Views
Message 10 of 14

Re: Home hub trouble

You should really go through normal means of getting an appointment before contacting the moderators. You can report a fault online from the BT website.

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