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spdruce
Aspiring Expert
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Message 1 of 14

Home hub4 queries

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My home hub3 packed in and was replaced by BT with a home hub4 which seems pretty good so far, however I have a few queries.

I have had some probs in the past relating to fec events and noise margin etc - but cannot seem to acces these stats on the new hub. I also had a filter fitted which I was told would help with an ongoing problem relating to interference from a neighbouring farmers electric fence so I think being able to view these stats would help verify this.

Since replacing the hub my desktop (running on windows7) cannot connect with cables, but works fine wireless, however my other 2 computers (on XP) connect perfectly using bot cables and wireless, is this something you can help with or is it a windows 7 issue?

Finally since being re-connected my broadband speed has dropped see before and after stats below and my IP profile seems set at 1.75 is this something that will resolve itself in time?

 

1. Best Effort Test: -provides background information.

    Download  Speed
    3.41 Mbps
    
0 Mbps    7.15 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 3.41 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.49 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3 Mbps

 

 

1. Best Effort Test: -provides background information.

 

Download  Speed

 

1.7 Mbps

 

 

 

 

0 Mbps

2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.7 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1.75 Mbps

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13 REPLIES 13
imjolly
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Message 2 of 14

Re: Home hub4 queries

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I would check the drivers for my network card are up to date from manufacturers website and not rely on windows update. If you go to hub manager then troubleshooting then logs and look for 2 lines when hub connected to the internet which show noise margin and connection speed.  The stats like previous hub are mo longer available

 

your profile is lower than before because your connection speed is lower at 2.21mb. To get higher profile you need higher connection speed not the other way round



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spdruce
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Message 3 of 14

Re: Home hub4 queries

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Many thanks for the quick reply, I will check drivers.

Is it possible to say if my connection speed improve over the next few days

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imjolly
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Message 4 of 14

Re: Home hub4 queries

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Need to see the 2 lines of stats.  Expect noise margin higher than normal 6db which is why your connection speed is lower.  This will recover but not in a few days and mods may help once you have a stanle connection for 3+ days



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john46
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Message 5 of 14

Re: Home hub4 queries

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Lines should look like this

19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
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spdruce
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Message 6 of 14

Re: Home hub4 queries

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Thanks for that, however I cannot find any reference to noise etc on the stats. I am using the stats from the 'events log' is that correct see below

 

17:58:59, 05 Jun.

(465767.270000) Admin login successful by 192.168.1.65 on HTTP

17:58:57, 05 Jun.

(465765.010000) New GUI session from IP 192.168.1.65

17:58:54, 05 Jun.

(465762.850000) New GUI session from IP 192.168.1.65

17:57:35, 05 Jun.

(465683.510000) Lease for IP 192.168.1.65 renewed by host User-PC (MAC 7c:dd:90:3e:c0:e0). Lease duration: 1440 min

17:57:35, 05 Jun.

(465683.510000) Device connected: Hostname: User-PC IP: 192.168.1.65 MAC: 7c:dd:90:3e:c0:e0 Lease time: 1440 min. Link rate: 72.2 Mbps

17:57:35, 05 Jun.

(465683.450000) Lease requested

17:57:35, 05 Jun.

wlan0: STA 7c:dd:90:3e:c0:e0 IEEE 802.11: Client associated

17:57:35, 05 Jun.

wlan0: STA 7c:dd:90:3e:c0:e0 IEEE 802.11: Client disassociated

17:56:36, 05 Jun.

(465624.540000) Lease for IP 192.168.1.65 renewed by host User-PC (MAC 7c:dd:90:3e:c0:e0). Lease duration: 1440 min

17:56:36, 05 Jun.

(465624.540000) Device connected: Hostname: User-PC IP: 192.168.1.65 MAC: 7c:dd:90:3e:c0:e0 Lease time: 1440 min. Link rate: 72.2 Mbps

17:56:36, 05 Jun.

(465624.480000) Lease requested

17:56:32, 05 Jun.

wlan0: STA 7c:dd:90:3e:c0:e0 IEEE 802.11: Client associated

17:26:39, 05 Jun.

(463827.850000) Device disconnected: Hostname: Arthur IP: 192.168.1.64 MAC: 00:1b:9e:15:74:41

17:26:39, 05 Jun.

wlan0: STA 00:1b:9e:15:74:41 IEEE 802.11: Client disassociated

16:41:50, 05 Jun.

(461138.010000) Lease for IP 192.168.1.64 renewed by host Arthur (MAC 00:1b:9e:15:74:41). Lease duration: 1440 min

16:41:50, 05 Jun.

(461138.010000) Device connected: Hostname: Arthur IP: 192.168.1.64 MAC: 00:1b:9e:15:74:41 Lease time: 1440 min. Link rate: 54.0 Mbps

16:41:50, 05 Jun.

(461137.950000) Lease requested

16:41:45, 05 Jun.

wlan0: STA 00:1b:9e:15:74:41 IEEE 802.11: Client associated

 

 

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imjolly
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Message 7 of 14

Re: Home hub4 queries

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you need to find when router last reset to find the 2 line - the logs you posted only go back to 16.41 today



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spdruce
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Message 8 of 14

Re: Home hub4 queries

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Sorry, just had a trawl through and found the following

 

13:36:30, 31 May.(18023.050000) DSL noise margin: 20.00 dB upstream, 12.10 dB downstream
13:36:29, 31 May.(18022.980000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
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john46
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Message 9 of 14

Re: Home hub4 queries

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your connection speed has dropped due to an increased noise margin caused by multiple hub restarts
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spdruce
Aspiring Expert
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Message 10 of 14

Re: Home hub4 queries

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The hub has now been running for 5 days without any restarts and from what I can see has had 2 restarts since installation - one I wasn't aware of and once when I accidentally pressed the restart button whilst insering a cable, shouldn't things be starting to settle down yet or am I being impatient

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