Imjolly - Desktop Help has not "managed" wireless connection for over 4 years now. It sets the wireless using the windows wireless manager. Once setup it's all left to windows to manage.
then why does it cause problems with wireless connections?
just search the other queries board
it may have changed if there is no longer a cd but now built into the hub - do you have something that says bt help no longer affects wifi
it will still affect anyone keeping and using old cd
did you find the section which says the bt cd or help does nor affect wifi any more
assuming you are correct the wifi problem only affects people who still have and use the BT CD and I will bear that in mind
I'm not saying Desktop Help is 100% perfect, it does have problems from time to time.
There just seems to be a misconception that all problems are because Desktop Help is installed, when on some occasions it's not even Desktop Help being used.
BT tries to have a unified look and feel across its products so it's easy to understand how the confusion can arise.
If I may....
Surely if it's not 100% perfect then shouldn't it be removed until it is?
The problem that we (customers) have witnessed is when we ask (other customers) if they have this installed and they say they have, we can sometimes advise them to remove this. After they do, the reported problem solves itself. Obviously, those whom didn't install it have another cause.
(not bragging here at all) - When word got out that I help on the BT Care Community Forums in my area, people have approached me for help. Some say they can't understand the help desk advisors, so give up, some don't understand the jargon thrown at them, so they give up too, some don't want a stranger remotely accessing their equipment, so don't bother. I have on a few occasions visually witnessed the good old 'Limited Connection scenario' plus other wifi related issues (and other non wifi related issues) and when BTDH is removed they then have a connection and never come back for further help. I must stress that any help I give is free and totally at my own cost.
Now whether it's off a CD or a download I don't know, but my gut feeling was due to a non Microsoft utility trying to control such a utility.
Anyway, that's what the BT R&D team are for;).