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Message 1 of 4

Home move, BT Ultrafast and Line Rental Plus.

I will be shortly moving house and I current have BT Infinity 2, Line Rental Plus, BT Sport on Sky and unlimited calls and am under contract until September with the Line Rental Plus due for renewal in the next month which will be before I move. The house I'm moving to is in an area which has Ultrafast 1/2. 

1. If I upgrade to Ultrafast 1 when I request my home move, would I get a refund on Line Rental Plus if it is renewed before I move?

2. Is BT Sport supplied under the same terms on Ultrafast 1 as it is on Infinity 2?

3. Is Line Rental included permanently as part of the cost of Ultrafast 1? 

 

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Message 2 of 4

Re: Home move, BT Ultrafast and Line Rental Plus.

I suppose it depends on which technology Ultrafast will be delivered to you. Copper or FTTP?

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Message 3 of 4

Re: Home move, BT Ultrafast and Line Rental Plus.

The Line Rental I have is the Saver one where you pay 12 months in one go.
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Message 4 of 4

Re: Home move, BT Ultrafast and Line Rental Plus.

See this link

https://bt.custhelp.com/app/answers/detail/a_id/13962/~/bt-line-rental-saver-discount

What if I move home?

Line rental that you paid for by Line Rental Saver will normally move with you if you move. Everything will stay the same, and you won't have to pay for line rental again until your Line Rental Saver discount runs out.

However, certain offers you can take up when you move aren't available with line rental paid for by Line Rental Saver. We'll let you know if this is the case. If you decide to go ahead, you may have to cancel your Line Rental Saver without getting a refund.

 

As regards your other questions you would need to contact BT and ask them. Call 0800.800.030 and they should be able to assist.

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