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valott
Beginner
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Message 1 of 3

Home move question

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Sorry to be so thick, but we are moving to a house with talk talk internet service and we want to move our BT phone, internet & TV there.   Do we take our actual phone handsets and what about the home hub?  The house owner is moving into our house and wants to bring their Talk Talk with them.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Home move question

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Welcome to this customer to customer forum. @valott

 

Just take everything with you. That includes any Openreach modem, home hub, and BT YouView box, plus your phone handsets, as they are your property.

 

Just follow the BT home move process. If you have any problems, then pleas post back on this forum.

 

I have changed the subject line to something more suitable.

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valott
Beginner
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Message 3 of 3

Re: Home move question

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Many thanks for your clear and prompt response

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