I am moving house. I've got Sky Broadband and Sky Talk at the moment, with BT Line Rental - but was very tempted by Package 970 (anytime calls and broadband), which I must have had about a million letters from BT about.
After much debate I decided to go for it, and arrange my house move with Option 970. Surely BT must be keen to get my business back after writing to me so much. Plus Sky cannot offer me broadband at my new address anyway.
No! Can't be done! Apparently if I go for the Option 970, I will have to pay a new line connection charge of £130. Why???! As an alternative I can go for a more expensive option at £14 per month but that only has evening and weekend calls included. If I do that I won't have to pay the connection charge. This doesn't seem to make any sense?
I queried this. Presumably BT are trying to entice me back with this special deal? I am a long standing customer, at least in terms of line rental, and I am offering to bring back my business. Also I am moving to a new build property which is already pre-wired. I think BT actually did the pre-wiring - there's an Openzone box on the outside of the house at ground level.
I am at a loss how to proceed. I feel a bit cornered to be honest - and am going to have to cough up somehow. The rosy glow of the Package 970 offer has certainly turned a bit brown around the edges .....