Hi, it’s a long story so I have posted my questions first. you can read the story if you wish in your own time...! Can only apologise for the grammatical errors that may exist but I’m having to type this out on my iPhone and I I’m tired and just want my life back.
any help will be appreciated , as BT technical support have yet to be able to answer any of my questions.
Question 1. I asked BT can someone access the BT FON private network on my router via the Internet? Or, does someone have to be in range of my router? Question raised by UK police days ago.
Question 2. How is it possible for someone on the BT FON private network to access my home network? BT are unable to answer this.
Question 3. What should be the correct IP address for the default gateway on the HH6, Should it be equal to the IP address of the router itself? (Was amended approx NOV 2017).
Question 4. Should the factory reset correct and remove all entries in the router’s log, because it doesn’t?
Background story, Not sure if I’m allowed to submit the NFIB Crime reference number for the case but if anyone wants to verify the story please contact me directly.
Back in November last year 2017, I noticed strange activity on my MacBook pro this extended to my iPhone but didn’t think much of it. This strange activity , Continued until February 2018 when I noticed, what I thought, was suspicious activities on my home network.
It later transpired that it was a hacker who gained access to my MacBook and iPhone. He continued (gender identified after he spoke to me through my MacBook) managed to access my iCloud account after gaining super user access to Apple’s Keychain, where the majority of my documents were deleted. All except for photocopies of my passport, driving license and all my bank statements.
After contacting my banks, both personal and business, they immediately froze my accounts and continue to be To this day. I later received a call from HM Home Office who interviewed me regarding my passport. The outcome was my passport was cancelled due to the compromise with Apple’s iCloud account et cetera.
This is not the time or place for me to pass on my experience with Apple in this matter, but for BT it has been similar.
Two days ago, 18th of June, Similar attacks started again. Suspicions appointed towards my home hub six, both series a and B. I noticed after doing an arp scan on my network there were intermittent devices entering and leaving my network, some even gained access to the HH6 admin GUI (as seen in the logs). I am Unable to post these logs due to them containing back addresses and also potentially identifying the criminal.
After identifying that the Hacker accessed my account via a malicious script in embedded in a legitimate (TV player app) on App Store, this is now understood by myself that, scripts were injected into my MacBook and iPhones which later (I believe) infected my home hub six.
I noticed two days ago (17 June 2018) after an ARP scan on my Broadcast BT FON (That was confirmed to be off by BT) was Harbouring a Suspicious Gateway. Not soon after the ARP scan had finished , I noticed my screen change and started flickering soon after my Internet connection stopped. Logs confirmed that a forceful reset was activated remotely.
There is more to the story but it’s about six in the morning and I’m tired And going to bed.
Thank you again.