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Beginner
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Message 1 of 4

Home page

Does anyone know why my home page doesn't give me access to parental controls and other sections of the website? All mine offers is options around BT sport. Other people in my office all have a different home page - all the same as each other - with a load of menus and options.

What's the deal with that?
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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Home page

If you haven't already done so you need to set up a BTID which will then allow you to access MyBT in order to see parental controls, your account info etc.

 

See link about BTID and how to set one up.

 

http://www.bt.com/static/wa/account/bt-id-explained/

 

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Beginner
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Message 3 of 4

Re: Home page

Still doesn't work. My home page says that the web site is undergoing maintainance, so I can't access my account. Is this because I'm a new member? A friend logged on using my iPad and had a totally different home page
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Home page

If you have just joined BT and have just set up MyBT today it can take a couple of days to populate it. If you still can not access it tomorrow post back.

 

Just to clarify, are you logging in with this link

 

https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&G...

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