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Deano11
Beginner
1,038 Views
Message 1 of 10

Home phone cuts off broadband

For the last 3 days everytime we get a call to our homephone or if we make a call out it disconnect us from broadband, has anybody else had this or know what the prob could be?, i have asked BT on live chat but they always want to call me but i find it to hard to understand what they are saying to me.

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9 REPLIES 9
Distinguished Sage
1,035 Views
Message 2 of 10

Re: Home phone cuts off broadband

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
1,033 Views
Message 3 of 10

Re: Home phone cuts off broadband

have you tried replacing the filter as they often go faulty



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Deano11
Beginner
1,030 Views
Message 4 of 10

Re: Home phone cuts off broadband

Thanks for this mate, i will try this asap and get back to you, we have slow broadband anyway as i we are one of the last of exchange but have never had this problem before.

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Deano11
Beginner
1,026 Views
Message 5 of 10

Re: Home phone cuts off broadband

I just did the 17070 option 2 and we have a cordless phone but it was still nr silent.
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Distinguished Sage
1,018 Views
Message 6 of 10

Re: Home phone cuts off broadband

ok try connecting your hub to the test socket
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redbrix
Aspiring Contributor
1,005 Views
Message 7 of 10

Re: Home phone cuts off broadband

Yep I have had exactly the same problem for the last 3 days too!

 

Every time I get a phone call the broadband cuts off.

 

I am using openreach socket, can you advise please

 

Thanks

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Distinguished Sage
1,002 Views
Message 8 of 10

Re: Home phone cuts off broadband

redbrix can you please start your own posts so as not confusion with replies
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redbrix
Aspiring Contributor
999 Views
Message 9 of 10

Re: Home phone cuts off broadband

well the originator asked if anyone else had this problem, so I am letting him know that they have.

 

Therefore the problem is not exclusive to him.

 

I will create a new thread.

Distinguished Sage
993 Views
Message 10 of 10

Re: Home phone cuts off broadband

there can be different causes  of the similar problem  that is why  you were asked to start your own thread it also helps the forum mods if they need to get involved

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