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KevinT
Contributor
307 Views
Message 31 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

**bleep** annoyed - partner said engineer came round, just did aline test , said all clear and left -

the router is still  rebboting intermittently and we have no line.

 

i am very CROSS !

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Distinguished Sage
Distinguished Sage
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Message 32 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

try contacting the mods and see if they can do anything to help 

contact mods



can take up to 3 working days for mods to contact you

or you can try CS India and complain and get another engineer out



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KevinT
Contributor
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Message 33 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

I dont think ill contact anyone in India... useless they are.

Will contact mods.. I cannot work  or use the phones..

I better not be getting charged for this "pointless" engineer visit.

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Distinguished Sage
Distinguished Sage
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Message 34 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

when you contact the mods I would make the point about not getting charged for the brief engineer visit



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KevinT
Contributor
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Message 35 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

.

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Distinguished Sage
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Message 36 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

please delete your ref number for your security as this is a public forum.  the mods will delete if you don't



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KevinT
Contributor
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Message 37 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

the flipping thing thing is still rebooting all the time... i am hoping this has posted. i am getting extremely effed off here. a moment ago the speed was 3.12 Mbps

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:00:23
Downstream:4.156 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.4 dB / 11.0 dB
Line attenuation (Down/Up):23.9 dB / 31.5 dB
Output power (Down/Up):19.7 dBm / 12.3 dBm
FEC Events (Down/Up):1 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):893 / 602
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Distinguished Sage
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Message 38 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

All you can do now is wait for the mods to contact you
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KevinT
Contributor
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Message 39 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

router has been dropping/connecting for more than 24 hours now.

 

I would have thought BT would treat this a very serious issue -  its ridiculous that they havent,

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Message 40 of 56

Re: HomeHub 3 - Broadband light flashing red, connects, drops flashes red - for last 2 days

the mods will contact you when your email reaches the top of the inbox - everyone I'm sure feels their problem is serious and needs urgent attention



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