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Distinguished Guru
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Message 21 of 24

Re: HomeHub 3 Wireless connection issue

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At this point, if it was me, regardless of the stabilisation period, I factory reset the hub (at midday) tomorrow.

(others may suggest otherwise)

 

Clearly if the xbox can't even see the BTHomeHub3-**** SSID, but can see BTF/O, then the hub aint happy.

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iWalden92
Contributor
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Message 22 of 24

Re: HomeHub 3 Wireless connection issue

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But when I have previously reset it the Hub works fine for about a day and then it starts playing up again 😞

How to I go about requesting a replacement as my hub is probably faulty
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Distinguished Guru
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Message 23 of 24

Re: HomeHub 3 Wireless connection issue

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Try the call centre (they used to dish the hub2 out like sweets) - 0800 111 4567

 

They should be able to send a replacement hub3 out, plus they'll more than likely ask for the other one back

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iWalden92
Contributor
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Message 24 of 24

Re: HomeHub 3 Wireless connection issue

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Thanks for all your help 🙂 , I'll give them a ring tomorrow.
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