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Aspiring Expert
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Message 1 of 5

HomeHub 3 firmware not upgrading

I have a HH3b connected to Infinity via FTTH. NAT loopback does not work. 

 

It is on firmware V100R001C01B031SP09

 

This page here 

 

says the latest firmware is V100R001C01B036SP03

 

My question is how can I get the thing updated? I contacted BT on Twitter and they basically told me that they could not say when if ever it would update. 

 

 

 

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4 REPLIES 4
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Distinguished Sage
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Message 2 of 5

Re: HomeHub 3 firmware not upgrading

firmware updates are automatic all you can do is leave the hub connected and powered up 24/7 for an auto update
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Aspiring Expert
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Message 3 of 5

Re: HomeHub 3 firmware not upgrading

Well I left it a week and nothing happened, how long should I expect it to take?

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Distinguished Sage
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Message 4 of 5

Re: HomeHub 3 firmware not upgrading

there is no set timescale you could try a factory reset and see if that forces the upgrade
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Aspiring Expert
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Message 5 of 5

Re: HomeHub 3 firmware not upgrading

Well it'll probably end up in the bin. I don't even know if the NAT loopback works on the latest firmware either. So I basically have a choice of use the HH and get the IPTV channels and loose my loopback. Or use my Airport and keep loopback but loose IPTV, think the IPTV will have to go.

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