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Aspiring Contributor
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Message 1 of 4

HomeHub 5 broadband performance worse than OpenReach modem

I have been running with an OpenReach modem and HomeHub 3 since I first got infinity.  Beguiled by promises of superior WiFi reach and performance I paid to upgrade to HomeHub5. Initial impressions were that WiFi performance was no better. I had split the 2.4GHz and 5GHz channels onto separate SSIDs but was startled a few days later to find the box had just turned off the 2.4 signal with not so much as a by-your-leave.

I am a member of the SamKnows community which runs my uploads and downloads through a separate box and measures the performance. This information is used to supply the powers-that-be with information on actual broadband performance as opposed to marketing claims and I get a monthly report of my own system performance.

On the critical broadband measures - Downstream throughput, Upstream throughput and Latency - the switch shows up on the latest SamKnows report as a degrade of performance.  As shown here:

 

chart illustrating Downstream throughput

 

chart illustrating Upstream throughput

 

chart illustrating Latency

 

So the question is. What, if anything, can I do to tune the performamce of the modem inside HomeHub 5. Or do I just have toi accept the loss of broadband performance as the price to pay for the unidentified improvement in wi-fi?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: HomeHub 5 broadband performance worse than OpenReach modem

you cannot 'tune' the HH5 modem

 

can you go to troubleshooting then helpdesk and post the stats please



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Aspiring Contributor
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Message 3 of 4

Re: HomeHub 5 broadband performance worse than OpenReach modem

Sorry, dumb questiuon, where do I find troubleshooting?

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: HomeHub 5 broadband performance worse than OpenReach modem

Hub manager  192.168.1.254 into your address bar



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