I received an answer from the Hub team. They have stated that
It’s because of BT WiFi. It uses those ranges so they are blocked for consumer use.
One of the first persons to post about having HH5 and one of the things you want is a seperate modem. I can see why but I think it's funny given that most users are wanting to have a one box solution!
ah ok, sorta makes sense, as the previous poster said it's linked somehow with the Bt-Wifi service, it's a shame they can't tag it or tunnel it instead. Many thanks for that, at least now I know 😕
So, I wonder if i can use the HH5 as a modem-only and use my own PPPoE router behind it, much like the pre-HH5 homehubs were I think?
I'd have preferred a two-box solution (well, three-box really, wifi seperate again) but I do accept I'm not a "average" householder of course.
Sean has got back to me on this (I told you I'd persue it!). I can't give you details ATM but expect it to be looked into.
You can have your 2 box solution, just go to a well known auction site and get a modem.
I'll update you when I get more info but it may be a long haul.
EDIT Looking back on this as BT WiFi uses the 10xx range I think the only resolution you can get is the 2 box option.
yep I have a VDSL modem on the way over from a mate of mine as I speak, I'll just plug the HH5 into one of my test pf routers for now, it's not as if I'm short of test router ports here ;).
Thanks for all your help you guys, I thought it would take a few weeks before anyone even read my post - so a very nice surprise on day 1 🙂
I have email subscribe on and I'll regularly re-plug it in to give it a go on any upgraded firmwares, I assume it'll pull them by TR-069 or something automatically on boot or every few days (that assumes they are general release versions)
If not I can load them by hand to test here as a corner-case - just ask.
New people or people who talk to customer services for recontracts are getting them at the moment. I saw someone post the beginning of November if you want to purchase an upgrade rather then recontracting.
I've a BT Infinity installation scheduled tomorrow (today now), and I've been trying to setup my HH5 router/modem before the engineer comes, and I've encountered this same issue as the OP.
I have a home network with many devices, wired CAT6, patch panels and switches, and everything is on a 10.* subnet. I do NOT want to renumber every device on my network.
Has this oversight been fixed yet?
I saw some post about disabling BT WiFi, I'm assuming BT WiFi is the roaming WiFi service from BT? How do I do this? I can't seen any option in the HH5 (other than disabling WiFi in the device itself, which I would also want to do).
This is my first BT HH, and I have to say I'm unimpressed, it's pretty awful, silly bugs, lack of configurability, is there any way to continue using my existing router with Infinity?
I have an unopened HH3 from when I switched ADSL to BT, will this work with the Infinity and the 10.* network range?
Thanks for any advice.