HomeHub6 constant restarts

[FatManc1970]

Hi all,

I've been having issues with my HH6 for the past month or so where it keeps resetting for no reason every day or so.

Some history:

I experienced a massive slow down in speed (from 8Mb to 0.25Mb) just after Christmas and eventually got an engineer to call. He put me a new master socket in and things returned to normal for a week or so. The speed of the line actually increased to around 9Mbs.

Unfortunately, I then started to experience random disconnects and reboots of the HH to a point where it was going a few times a day. I got another engineer to come out, as there appeared to be quite a bit of noise on the line, but on the day of his visit, the noise had disappeared and it was pretty much a pointless visit for him. He did some tests but he said all looked fine from the socket to the exchange.

So now, the connection is stable for a few days and then for no reason the HH seems to reboot. It always appears to be in the evening between 19:00 - 21:00. I've looked on the logs on the HH and it says "power reset" or words to that effect. This seems a bit strange as the router is in a cupboard and no-one touches it.

Anyone any ideas as to what might be causing this? I do have a second HH6 which also seems to do the same behaviour. Is it worth buying a non-BT router?

Thanks

John

[imjolly]

are you connecting to the test socket with a filter and see if that stabilises your connection - i understand you have a new filtered socket  when in test socket checkt that there is no dial tone at any extension socket whether in use or not

can you post hub stats - advanced settings then trechnical log information

any noise on quiet line test?

[FatManc1970]

>>are you connecting to the test socket with a filter and see if that stabilises your connection - i understand you have a new >>filtered socket  when in test socket checkt that there is no dial tone at any extension socket whether in use or not

It is a new filtered socket and will check the lack of dial tone when connected to test socket.

>>can you post hub stats - advanced settings then trechnical log information

Will do when I get back tonight

>>any noise on quiet line test?

Nothing of any note. There was a period of time when it was noisy but that seems to have gone away now.

Thanks

John

[FatManc1970]

Here's the Technical Logs

Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 23 Hours 33 Minutes 7 Seconds

Data rate:

1.26 Mbps / 10.96 Mbps

Maximum data rate:

1264 / 11632

Noise margin:

5.7 dB / 2.8 dB

Line attenuation:

39 dB

Signal attenuation:

24 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

596 MB Uploaded / 3422 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

[FatManc1970]

Also, can confirm no dial-tones from sockets once using test socket.

Hope all this info helps

John

[imjolly]

are the stats when connected to test socket?

[FatManc1970]

These are the stats as of now - and I'm running through the test socket at the moment.

Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 15 Hours 12 Minutes 56 Seconds

Data rate:

1.28 Mbps / 11.50 Mbps

Maximum data rate:

1284 / 12860

Noise margin:

5.9 dB / 3.7 dB

Line attenuation:

39 dB

Signal attenuation:

24 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

4422 MB Uploaded / 7061 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

[imjolly]

so ok just mnow with 15hrs connection time - just momitor and see if stay stable

[FatManc1970]

It's just gone again now whilst connected to the test socket on the master socket

Time was 1957 and reconnected at 2001

Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 10 Minutes 20 Seconds

Data rate:

1.27 Mbps / 11.72 Mbps

Maximum data rate:

1268 / 12796

Noise margin:

5.9 dB / 3.2 dB

Line attenuation:

39 dB

Signal attenuation:

23.9 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

2 MB Uploaded / 12 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

[FatManc1970]

This was in log at time of disconnect and I certainly didn't do a power reset

00:00:35, 01 Jan.

:The Modem has successfully powered up

00:00:35, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Power Reset

00:00:24, 01 Jan.

:WAN: ethernet as LAN

19:56:33, 01 Mar.

eth1:IGMP join received for group 235.1.1.1 on interface eth1