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Aspiring Contributor
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Message 1 of 30

Homehub 4 gaming problems.

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Hello all, I recently changed my ISP and moved to bt broadband. I am a gamer on PS4 and I play destiny. Previously I was with sky and the game worked well, good connection and never lagged in game, always had a green bar in game.

Now bt is handling my data and I am using the homehub 4 I constantly lag in game and game connection shows a red bar. An engineer was out today and checked the line and all is good there. I have tried all the normal router changes like dmz, port forwarding, static ip,upnp disabled, firewall on/off. I really don't know what to do next.

Can anyone help with some advice? This is my first post I hope it's in the right place.
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Aspiring Expert
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Message 2 of 30

Re: Homehub 4 gaming problems.

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Can you please post the adsl stats from your router/modem? You can follow this guide on how to get your adsl stats

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Aspiring Contributor
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Message 3 of 30

Re: Homehub 4 gaming problems.

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Thanks I will try and do that now.
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Aspiring Contributor
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Message 4 of 30

Re: Homehub 4 gaming problems.

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I hope this is what you mean, do also need the event log copied.

1. Product Name: HomeHub4
2. Serial number: +076281+1634005797
3. Firmware version: v0.07.01.0910-BT (Type B) Last updated [Unknown]
4. Board version: 01B
5. DSL uptime: 0 days, 04:34:47
6. Data Rate: 448 / 5056
7. Maximum Data Rate: 1204 / 5192
8. Noise Margin: 24.0 / 5.8
9. Line Attenuation: 29.0 / 45.5
10. Signal Attenuation: 0.0 / 45.5
11. Data sent/received: 283.2 MB / 374.3 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub4-6SZ3
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-6SZ3
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: e4:3e:d7:3c:ea:93
24. VPI/VCI: 0/38
25. Modulation: G.992.1(DMT)
26. Latency type: Interleaved
27. Software variant: -
28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)

BT Home Hub 4 (Type B) | Software version v0.07.01.0910-BT | Last updated [Unknown]

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Distinguished Sage
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Message 5 of 30

Re: Homehub 4 gaming problems.

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are you using a wired or wireless connection also post a tracert to bbc.co.uk for reference
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Aspiring Contributor
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Message 6 of 30

Re: Homehub 4 gaming problems.

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I have it hard wired, what is the best site to use to run the trace?
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Distinguished Sage
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Message 7 of 30

Re: Homehub 4 gaming problems.

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You need to run a tracert from windows command prompt
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Aspiring Contributor
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Message 8 of 30

Re: Homehub 4 gaming problems.

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thanks, finally managed to copy it.

 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Stuart>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  bthub.home [192.168.1.254]
  2    25 ms    24 ms    26 ms  217.32.142.104
  3    28 ms    26 ms    24 ms  217.32.142.174
  4    31 ms    31 ms    30 ms  212.140.206.10
  5    31 ms    31 ms    31 ms  31.55.165.183
  6    31 ms    31 ms    31 ms  31.55.165.107
  7    30 ms    34 ms    29 ms  acc1-10GigE-2-3-0.mr.21cn-ipp.bt.net [109.159.25
0.94]
  8    41 ms    38 ms    39 ms  core2-te0-13-0-13.ilford.ukcore.bt.net [109.159.
250.44]
  9    41 ms    41 ms    39 ms  peer1-xe4-3-1.redbus.ukcore.bt.net [109.159.255.
136]
 10    37 ms    37 ms    37 ms  195.99.126.101
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    38 ms    37 ms    37 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 14    38 ms    38 ms    39 ms  132.185.255.148
 15    38 ms    53 ms    37 ms  212.58.244.23

Trace complete.

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Distinguished Sage
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Message 9 of 30

Re: Homehub 4 gaming problems.

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Your connection shows no real problem
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Aspiring Contributor
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Message 10 of 30

Re: Homehub 4 gaming problems.

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That's good, do you think it might just be the router isn't very good for gaming? I did read somewhere online that there may be a conflict between homehubs and activision games due to the pitting reuired.
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