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spuckle
Aspiring Contributor
238 Views
Message 1 of 11

Homehub Ethernet issues

I have the old white Homehub and WiFi works fine but the Ethernet ports have stopped working. I first suspected the powerline adapters, then my switch, but even connecting direct to the hh there's no connection happening thru either port. Any further ideas of anything I can try before going thru the helpdesk hell?
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10 REPLIES 10
john46
Distinguished Sage
236 Views
Message 2 of 11

Re: Homehub Ethernet issues

Hi

I am sorry to see you are having problems

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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Devon_Dave
Distinguished Guru
225 Views
Message 3 of 11

Re: Homehub Ethernet issues

Hi

Have you tried a powerdown of the hub? or trying a different ethernet cable?

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
221 Views
Message 4 of 11

Re: Homehub Ethernet issues

Dave,

The link John gave was for Live Chat, not the mods. The only problem is that Live Chat mainly deal with accounts and orders.

The helpdesk number that you gave is the best choice.

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spuckle
Aspiring Contributor
212 Views
Message 5 of 11

Re: Homehub Ethernet issues

Yes, I've powered down and tried multiple cables- and multiple hardware BT Vision, laptop, smart BluRay player etc
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
209 Views
Message 6 of 11

Re: Homehub Ethernet issues


@spuckle wrote:
Yes, I've powered down and tried multiple cables- and multiple hardware BT Vision, laptop, smart BluRay player etc

Have you tried a factory reset, as its possible that the user.ini  file has got corrupted?

That file is executed on startup, and maps out the Ethernet ports, and lots of other things as well.

 

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spuckle
Aspiring Contributor
207 Views
Message 7 of 11

Re: Homehub Ethernet issues

I'll give it a go tonight, cheers.
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spuckle
Aspiring Contributor
186 Views
Message 8 of 11

Re: Homehub Ethernet issues

Factory reset didnt work 😞 Any other ideas or is Helldesk my only option?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
183 Views
Message 9 of 11

Re: Homehub Ethernet issues


@spuckle wrote:
Factory reset didnt work 😞 Any other ideas or is Helldesk my only option?

If you are sure that your Ethernet cable or network port are not faulty, then it looks like the helpdesk.

Have you tried using a different computer? Also check that your Ethernet port on you computer has not been disabled, its very easy to do by accident.

 

Look under network connections for your Ethernet card, and make sure its not got a cross through it.

 

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spuckle
Aspiring Contributor
180 Views
Message 10 of 11

Re: Homehub Ethernet issues

Yeah tried multiple hardware. Helldesk it is...! Cheers.
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