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231Bex
Beginner

‎06-03-2019 18h00 - edited ‎06-03-2019 18h01

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Message 1 of 4

Homehub goes Orange at least twice per hour

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Hi All,

I have been going back and forwards with BT now for a while. (about a month) My home hub 6 seems to suddenly just loose connection to the internet - every time this happens, the hub is orange, flashes orange and then goes blue again.

As I work from home, this kicks me out of skype meetings and kicks me out of the VPN and all the systems I am in.

I am on the third router, I've had an engineer out to my house as well twice outside the property. I have changed username and password in the router, used the test plug in the master socket. Each time the event log shows :PPPoE error: timeout

I just got a phone call saying changing SSID settings....This pushed me over the edge as how is changing SSID going to stop internet connection coming in...all the devices never loose connection to the hub, the hub looses connection to the internet. 

So Has any one had this and got it resolved? or any ideas on what it is? or can I get out of my contract as I need a stable connection for work as this is just not possible at the moment.

 

Thanks

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3 REPLIES 3
pippincp
Distinguished Sage

on ‎06-03-2019 18h18

825 Views
Message 2 of 4

Re: Homehub goes Orange at least twice per hour

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Looks like you're getting the run around. I'll ask a mod to drop in. Once you send your details they'll get back in a couple of days and get you sorted out.

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231Bex
Beginner

on ‎06-03-2019 18h37

813 Views
Message 3 of 4

Re: Homehub goes Orange at least twice per hour

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@pippincpwrote:

Looks like you're getting the run around. I'll ask a mod to drop in. Once you send your details they'll get back in a couple of days and get you sorted out.

Thank you.

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RobbieMac
Moderator
Moderator

on ‎06-03-2019 19h15

795 Views
Message 4 of 4

Re: Homehub goes Orange at least twice per hour

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Hi @231Bex 

Welcome to the Community and thanks for your post!

I'm sorry that you're having connection problems with your broadband.  I can appreciate your frustration due to the intermittent nature of a dropping connection fault.

You do make a valid point and I can understand your reasons for being annoyed when being told to change the SSID as this won't help with the circuit losing sync.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

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