cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
799 Views
Message 1 of 9

Homehub6 and no ethernet connection

Hope someone can help.

 

Have a Homehub6 and it is boradcasting WiFi with no problem but it is not "seeing" any of the wired ethernet connections in the back of the router.

 

Have tried different ethernet cables and even tested a single cable in each port and then refreshed the homehub manager - still notihng "seen".

 

BT have sent me a new Homehub and it is doing exactly the same - no wired connections seen.

 

Any ideas out there and thanks in advance for any help.

0 Ratings
8 REPLIES 8
Distinguished Sage
792 Views
Message 2 of 9

Re: Homehub6 and no ethernet connection

what firmware build are your hubs on also are the devices you are connecting able to access the internet
0 Ratings
Beginner
788 Views
Message 3 of 9

Re: Homehub6 and no ethernet connection

Hi John46

 

In answer the SkyQ box is connected to the router but is not pocking up the internet.

 

Don't know how t find out what firmware is running - can you tell me how and then I can post?

0 Ratings
Distinguished Sage
778 Views
Message 4 of 9

Re: Homehub6 and no ethernet connection

it is on the hub help desk page
0 Ratings
Distinguished Sage
777 Views
Message 5 of 9

Re: Homehub6 and no ethernet connection

could you try another device other than the sky q box as it could be the sky box and not the hub as the chance of two hubs having the same fault is unlikely
0 Ratings
Beginner
764 Views
Message 6 of 9

Re: Homehub6 and no ethernet connection

I also have a mobile hone signal booster box - that is also not working.

 

 

0 Ratings
Beginner
760 Views
Message 7 of 9

Re: Homehub6 and no ethernet connection

Sorry but struggling to find that page.......

0 Ratings
Distinguished Sage
756 Views
Message 8 of 9

Re: Homehub6 and no ethernet connection

enter 192.168.1.254 into your browser address bar then find advanced then locate help desk and post those results
0 Ratings
Beginner
671 Views
Message 9 of 9

Re: Homehub6 and no ethernet connection

John

 

Still struggling with this.

 

Have managed to get the ethernet connections working now but still struggling with the SkyQ box.

 

Sky "sees" the WiFi network and connects to it but cannot access the internet. 

0 Ratings