Hi there, This will probably get lost in all the other speed issue posts but I though i would post anyway.
For the last 2 days my infinity speeds have dropped drastically, offpeak and on peak the speed remains the same. I have never had any problems before, I was always very pleased with the service that i got from BT.
We had a small powercut 2 days ago which turned everything off then on again. We weren't struck by lightning and ive also tried another hub i had lying around and the speed is the same. Since then our speeds have been pretty lackluster. Just seems to be a coincidence.
The following results are from my pc connected via an ethernet cable to the hub and all other network devices unplugged (also wifi turned off)
My speedtest results are here
Here are my DSLCHECKER results
Here are my BTwholesale test results
Here are my Helpdesk details
Hopefully someone can shed some light on my problem . Cheers.
Solved! Go to Solution.
Given your Hub has a downstream sync rate of 78 Mbps and your IP profile is showing as 76.3 Mbps it would seem the problem to be beyond your broadband connection i.e., somewhere further into the BT network.
Have you tried the BT Wholesale speedtest at different times of the day, and in particular during off peak hours? If the problem appears more during evenings and weekends than during the weekday, then it's possibly congestion from your exchange.
If it is congestion there's little you can do except wait for capacity to be increased.
I thought that congetion might be the problem 😞 oh well ill just have to be patient then 🙂
Seems to be a common theme running through a number of threads at the moment. Some of those posts have been picked up by the moderator who may then be able to confirm it's definitely congestion, and any plans to resolve.
its such a shame because ive always had a great service from BT , ive even tried different isp's in my area and switched back to BT in the end because they always offered the best service, seems like that isnt the case anymore tbh.
Openreach really need to up the capacity at all the exchanges alot faster. But i suppose its catch 22, the faster speeds you offer then the more people sign up, hence the speed eventually suffers until the capacity is increased then it goes around full circle. 😕
This is slowly getting worse, ive had numerous drop outs and lag spikes for my connection, it is completely unusable in the evenings. My 4g signal on my mobile is waaaay faster than my fibre connection, what an earth am I paying for???
Hub Stats, Ive also perfomed a quite line test and there is no noise.
What are my rights in view of these horrendous speeds, Ive been with BT over 2 years, am i free to cancel ??