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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
The moderators start at about 8 am, so sometime this morning you should get an offer of assistance.
You will need to view the forum in the full version, not the mobile version, to see the invite link.
Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until all issues are resolved.
Good morning @Diesel_,
I'm sorry to hear about the problems you have had. We will take a look into everything for you and try get it all working as soon as we can or else discuss what other options are available to you. You can reach us by clicking on my user name and then on contact the mods. We'll get back in touch with you as soon as we can over the next couple of working days.