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normanmclean
Contributor
439 Views
Message 1 of 3

House Move - New Contract

I am moving house in 3 weeks and sorted out my BT move online last week. I was a bit annoyed at having to go into a new 12 month contract with the phone line and even more annoyed to find that recontracting my BB to the same period made me lose the discount I currently receive.

 

Looking at my account online it seems to read that I have also been recontracted to "TV Essentials" for another 12 months too, can one of the mods look into this for me please?

 

Seeing as this TV package gives me nothing it's a bit of a cheek if correct.

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2 REPLIES 2
john46
Distinguished Sage
426 Views
Message 2 of 3

Re: House Move - New Contract

Moderator advised
StephanieG
Community Manager - Retired
424 Views
Message 3 of 3

Re: House Move - New Contract

Hi normanmclean,

 

Sorry about the confusion with your order there.

 

The Order Live Chat team should be able to immediately confirm what's happened (they're open 8am to 9pm Monday to Friday, and 8am to 8pm Saturday & 8am to 6pm Sunday).

 

If not, please let us know and we'll look into this further for you.

 

Thanks,