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Avvie
Beginner

on ‎06-11-2019 21h10

710 Views
Message 1 of 7

House move order still pending

Hi guys,

 

So back on October 12th we let BT know we were moving house. I went through the correct procedure, arranged for a new box, but keeping the same landline number. I also chose to set it up myself so didn't need an engineer to come. BT confirmed our new property would allow us to keep the same telephone number.

 

I was told that this would be ready for November 1st. We heard nothing more from BT. I have just checked the order and it's still showing as pending! We should have been set up by November 1st. When i click track order it says refresh page due to an error, i've tried that and seemed to be stuck in an endless circle. 

 

I have checked the post here at the new house and at the old house and have nothing delivered from BT. No new hub or even a letter. 

 

Should this still be on pending? I haven't even had an email from BT confirming anything. But i know everything was completed and a moving date confirmed from BT.

 

Honestly thinking about cancelling as our new property has WiFi included, but wanted to stay with BT.

 

Just asking here for advice before looking at calling BT.

 

Thankyou for any help!

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage

on ‎06-11-2019 21h18

707 Views
Message 2 of 7

Re: House move order still pending

Can you enter the address of new property and post results just to check what connections are available and there are no waiting lists on street cab.  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Avvie
Beginner

on ‎06-11-2019 21h24

706 Views
Message 3 of 7

Re: House move order still pending

Screenshot (93).png

 

Is this any good? 

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Avvie
Beginner

on ‎06-11-2019 21h28

697 Views
Message 4 of 7

Re: House move order still pending

Screenshot (94).png

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imjolly
Distinguished Sage
Distinguished Sage

on ‎06-11-2019 21h45

686 Views
Message 5 of 7

Re: House move order still pending

Are the last checker results from using your new address ?  If so it shows fibre connection available and no waiting list so not reason for delay



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Avvie
Beginner

on ‎06-11-2019 21h53

685 Views
Message 6 of 7

Re: House move order still pending

Yes thats the new address. Its been pending since 12th October. Should have been set up and ready to use on the 1st November. The previous owners didn't have internet due to the included one in the business below our flat. So it's not replacing anything.

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RobbieMac
Moderator
Moderator

on ‎07-11-2019 10h07

541 Views
Message 7 of 7

Re: House move order still pending

Hi @Avvie,

Thanks for your posts and welcome to the BT Community.

I'm sorry for the delay with your home move order.  I can appreciate that the most frustrating part is the lack of information about what's causing the hold up.  You can get in touch with us and we'll check this out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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