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Janekelly046
Beginner
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Message 1 of 2

House move, same use but more every month?

My elderly mum has moved recently, her bill at her new flat shows the slightly increased prices after recent price rises which I understand. She has an anytime plan at 25.94 pm with 1571 total charges equal £82.....0ver 3 mths this is approx 27.00 per month this quarter......similar usage to last quarter so why oh why must she now pay 44.00pm she's a pensioner always paid on time but cannot afford this. She cannot afford to pay 44.00 and then be told in 3 months she is in credit! Have tried to get online chat but cannot get a response as they are so busy. She is worrying now how can I stop the increase?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: House move, same use but more every month?

She may be better going onto whole bill paying instead of a monthly payment plan. With the monthly payment plan BT decide how much you pay where as the whole bill paying means you pay as you go along.

 

 

See Links

 

http://bt.custhelp.com/app/answers/detail/a_id/12737/~/what-is-a-whole-bill-direct-debit%3F

 

http://bt.custhelp.com/app/answers/detail/a_id/14098/related/1/session/L2F2LzEvdGltZS8xNDQ0ODQ4NDczL...

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